Godrej Interio — product damage issue

Address:

Bamangachhi station road north 24 th pgs, Kolkata, West Bengal, 743248

I am customer of godrej interior. My name is subhalaxmi ghosh dutta. I have purchased a sofa set 26th jan 2020. Sofa set has been delivered 28th jan 2020. But problem is when delivery guy came in my home to deliver the product, it was too heavy to moving in 1st floor. I was not available in my home, my mother in law was present in that time. Then delivery guy advised to my mother in law we have removed the cartoon and move it to 1st floor. Then delivery guy called some from godrej and he/she advise him take my mother in law signature and remove the cartoon. Then they moved the product 1st floor. After few days two guys came to my home to setup the sofa. I have requested to then could please set up the sofa to my bedroom, because in my drawing has limited space for set up the sofa. But those guys said no we will not moving this product in your bedroom. Then they set up the sofa. But did not checked properly if any area got damaged or not. After they left me and my husband moved the sofa to my bedroom and we saw there is one area damaged. I have called customer service raisd a service request to fix it up. Those guys who was setup the sofa, they came again and said we damaged this. There said we will inform company. Then some from godrej called me and said you have to pay 3000 rs to fix it. And you damaged this sofa. My question is i really like this sofa. But why customer (Me) blame to damage it? If delivery guys removed the cartoon delivery the product nobody checked properly in that it was damaged or not. What they did, took signature 67 years old lady (Mother in law) to be in safe side its not there fault if product get damaged? This is not upto the mark from a good brand like a godrej.
Subhalaxmi ghosh dutta
Call no: 436607
Purches date: 26/01/2020
Delivery date: 28/01/2020