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Godrej Locking Solutions & Systems Complaints & Reviews

www.godrejlocks.com
1.1
Updated: Feb 27, 2024
Complaints 136
Resolved
30
Unresolved
106
So far, so good. Godrej Locking Solutions & Systems is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Godrej Locking Solutions & Systems will keep up the work and continue to help more customers with their concerns even better 🤝
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Godrej Locking Solutions & Systems reviews & complaints page 3

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T
Tagg
Apr 14, 2021
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Address: 2612, B Tower, 12th Avenue, Gaur City 2, Greater Noida West

I had purchased last year which has stopped working now. I Don't know the reason. its regulator is having friction. its key hole has been rotated clockwise and key doesn't come out from its original position.
+1 photos
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    nicehai
    Apr 11, 2021
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    Address: 10/1680,Ezhamattathil house,powdikonam po ,Trivandrum,Kerala,PIN 695588,Mob.9947168203

    I bought and fitted a godrej ultra xl plus vertibolt before 1.5 yrs to day the part where we incert the key damaged(without any force from our side) and not able to lock it now .i called in customer care number at 12.05 pm and informed the subject and the customer care people said me that they will call back but no response yet( up to 11 pm).pls give me a solution ASAP.I never expect these types of respose from a company like Godrej
    Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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      M
      mark87
      Apr 7, 2021
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      Address: [email protected]

      I bought twin bolt lock and was assured of free installation from the shop as well as from the Godrej customer care. But after booking several appointments through customer care for installation of lock, the technician refused to visit and install. I have contacted customer care regarding this issue but it was of no use as they only keep repeating same thing that they are looking into the matter and will resolve it.
      I only want it should be installed or should not fool customers of false promises.
      Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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        H
        Hitesh Karnatak
        from Ghumarwin, Himachal Pradesh
        Apr 5, 2021
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        My godrej tribolt lock was not opening from outside and it's been not more than 4 months and I called customer care they tell me to pay the repair cost . Why do I have to pay the repair cost when my product is under warranty. This is against the policies and installation was done by the godrej executive.
        Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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          D
          dhyan eshwar
          Apr 3, 2021
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          Address: No9, Thoppu street, Opposite to rahaman plaza

          No light blinking and no sound while pressing numbers
          Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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            S
            Suniti Kanbur
            Mar 31, 2021
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            Address: 3/502 Wimbledon park, Pokhran road 1, near Cadbury India, Thane 400606

            The Godrej lock on my main door is not working. Need a person to repair it
            Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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              V
              vivekmanglani1992
              Mar 22, 2021
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              Resolved

              Address: 72 VASUDEV NAGAR, Manik Bagh Road

              Door lock not working smoothly. Unable to operate.
              Mar 22, 2021
              Complaint marked as Resolved 
              Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                K
                k.pavankumaar
                Feb 12, 2021
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                Address: 500084

                Date of incident : 12/02/2021
                Client No: [protected]
                Description : Godrej lock installation guys forced us to give csn number by saying they will give the service card. only if we give csn number.
                And pretty rude behavior by the installation guys.
                After taking completing the installation they do not even listen to you .

                very poor customer service overall .
                Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                  R
                  Rajendra Kumar kumar
                  from Subana, Haryana
                  Feb 11, 2021
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                  Address: C 4/168 Vipul khand Gomti Nagar Lucknow

                  I got installed Godrej Door Locks in my home in every door of house but now they are not working and jammed and it is very difficult even to enter the keys their in.

                  Rajendra Kumar
                  C-4/168 Vipul Khand Gomti Nagar Lucknow Uttar Pradesh 22010
                  Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                  Please call me on following mobile Numbers
                  [protected]
                  [protected]
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                    J
                    J@807
                    Feb 3, 2021
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                    The key is getting stuck up in the lock and it is difficult to take it out.
                    Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                      w3villa
                      Jan 28, 2021
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                      Address: flat- 801, tower-5,, emerald garden, swaroop nagar

                      We have purchased 2 almirah in aug, 20 and oct, 20,
                      both locks is not working properly,
                      +5 photos
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                        w3villa
                        Jan 27, 2021
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                        Address: flat- 801, tower-5,, emerald garden, swaroop nagar, kanpur- mob. 9936115577

                        We have purchased 2 godrej almirah in the month of aug, 2020 and oct., 2020. both locks are not working properly.kindly arrange to repair it.
                        +5 photos
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                          G
                          govindraj234
                          from Pune, Maharashtra
                          Jan 23, 2021
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                          Address: solitaire world-01,gangadham chouk,market yard,pune

                          Automatics locking not working

                          cell -[protected]
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                            G
                            galebsa shakir
                            from Hyderabad, Telangana
                            Jan 10, 2021
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                            Address: Hyderabad

                            Main door lock which is bought about a month is not working properly.
                            Lock is not working from outside but the lock working from inside the door.
                            Please check the issue immediately.
                            Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                              B
                              Bishnu Das 2
                              Dec 22, 2020
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                              Address: Asansol

                              After 1 month, suddenly stop to work. Service engg. came and said 1 key is missing, and he will bring the key in next 2 days. Now its 30 days over, every 3-4 days I called local service dealer, they are promising only tomorrow he will come.

                              What should I do?
                              Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                                D
                                Docpatel
                                from Delhi, Delhi
                                Dec 19, 2020
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                                Address: Next to nivruti bunglow, opp ashwamegh 3, mujmahuda,

                                Dear sir
                                My house main door lock isnt opening with the godrej key. And i m stuck outside. Tried contacting customer care but with 25 mins on hold also i couldnt register a complaint. Please tell me whom to.contact who can come and help me with opening the lock. I just applied this lock about 2 years back. My mobile number is [protected]
                                Thanking you
                                Dr raship patel
                                Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                                  R
                                  Rishabhkakkar
                                  from Powai, Maharashtra
                                  Dec 12, 2020
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                                  I purchased a lock on 6 dec 2020, on Thursday on 1 dec a technician arrived for installation and informed the lock has some fault. He took the lock to service center and today on 12 dec he again came and tried installing but failed and stated that the lock is still faulty. He has taken the lock with him again. I called the customer care from my registered no. [protected] and miss Seema shelar talked very arrogantly. No customer care talks in such a misbehaving manner. The lock should be replaced and there is no point of repair as I have purchased a new lock.
                                  Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
                                  Dec 12, 2020
                                  Updated by Rishabhkakkar                                   0n 10th dec the technician arrived not on 1 December.
                                  Dec 12, 2020
                                  Updated by Rishabhkakkar                                   CALL/ TICKET NO N[protected]
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                                    M
                                    mohini gems n jewels
                                    from Hyderabad, Telangana
                                    Nov 28, 2020
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                                    Address: 21-7-721,M.B.TOWER, GHANSI BAZAR

                                    Hello Sir

                                    We Need To fix The Machine To Our Door
                                    Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                                      K
                                      Kaushik sarathy
                                      Nov 24, 2020
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                                      Registered this complaint on 21st nov and received a call from the service dealership asking if I really need the service and I confir yes and all they were bothered about was the CSN no and no other protocol...sxhedul8 it for Monday and here I am writing to you after 3 phone calls since yesterday to the toll free no without anyone contacting me yet to fix a time to visit and address the issue..

                                      For all the claims about gaurantee and customer service, I'm disappointed in experiencing this for the last few days .
                                      Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.
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                                        Gulbahar Sidhu
                                        Nov 24, 2020
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                                        Address: 73 b, Gurjaipal Nagar, Jalandhar, Punjab

                                        Battery discharged, hence unable to open
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