Godrej — one year back refrigerator not working properly

Kanpra

from Korba, Chhattisgarh

Address:

Rewa, Madhya Pradesh

I have baught a Godrej refrigerator model Digi 241PDS s.no. [protected] from MANASH marketing REWA madhya Pradesh on 13 april 2016. From July end 2017 it has stopped working suddenly. i made complain on 12 Aug 2017 in Godrej agency. My call no is [protected]. They sent mechanic from godrej. He said that PCB section, touch pannel and relay has gone. It should be changed. After few days he came back and change PCB with new one and a new relay but he did not change the touch pannel and ask for some time. It happened on 17 Aug 2017 . Till now he did not come and my refrigerator is still not working properly. It's cooling is so bad. So my problem is this during only one year a big brand refrigerator facing so much problem s. It's main parts is not working now. I have paid 20000 for refrigerator already and during one year I have spent 4000 additional. This is my mental and financial harassment. I want complete free servicing of my fridge.

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Godrej Interio customer support has been notified about the posted complaint.

Nov 08, 2017

Updated by Kanpra After my complain Godrej responded me for refund. My new complain no is 755840. this action happened about one month ago. Still I am waiting for my refund. I don't know what is going on but day by day Godrej just postpone my refund. Godrej said me to resolve the matter in 5 to 10 days but one month has been passed and I am still in previous situation as in beginning of problem. I don't know how the big brand like Godrej checking patience level of their customer. Sorry to say but this is not expactable from the brand Godrej and not acceptable by me. So I want to ask question from Godrej that they only just passing time to forget my problem or they are serious to resolve it. In this way no customer will trust Godrej. Godrej was my favorite brand but I am really upset with Godrej now. Godrej action are mentally harrasing me. I just want my refund as soon as possible.

Nov 09, 2017

Updated by Kanpra Not responded yet. I am still waiting.

Nov 10, 2017

Updated by Kanpra I call Godrej continuously but Godrej does not respond me. Godrej is showing high insensitivity to their customer.

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Kanpra,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Kanpra,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

Kanpra

from Korba, Chhattisgarh

After my complain Godrej responded me for my refund. My new complain no is 755840. This action happened about one month ago. Still I am waiting for my refund. I don't know what is going on but day by day Godrej just postpone my refund. Godrej said me to resolve problem in 5 to 10 days but one month has been passed and I m in still previous situation as in beginning of problem. I don't know how the big brand like Godrej checking patience level of their customer. Sorry to say but it is not expactable from the brand Godrej and not acceptable by me. So I want to ask question to Godrej that they only just passing time to forget my problem or they are serious to resolve it. In this way no customer will trust Godrej. Godrej was my favorite brand but I am really upset with Godrej now. I just want my refund as soon as possible.

Godrej Appliances Customer Care's response, Nov 11, 2017

Dear Kanpra,

We've received an update that your issue has now been resolved. Do let us know if you need any further help.

Regards,
Godrej Appliances Team.