[Resolved] Godrej Properties — cancellation of booking

rs_romania

Address:

Pune, Maharashtra, 411040

I have booked flat in Godrej 24 on pre launch day, April 28th, 2017 by paying Rs. 1, 000, 00 as token amount. As of now there is no agreement or sale deed has been made between me and builder.

Due to personal reasons, when I contacted Godrej 24 to cancel my booking, they are saying, there is no refund policy from Godrej and entire amount (1 lac) will be forfeited and considered as a cancellation charges.

Please assist to get refund of booking amount.

Thank you,
Anupama

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Sep 24, 2017

Complaint marked as Resolved

The issue is not yet resolved. Regards Anupama Singh

Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Godrej Properties Customer Care's response Dear Anupama,

We are unable to trace your details in our customer database and hence request you to share your contact and booking details in a direct message here so that one of our representatives can get in touch with you to resolve your concern.

Alternatively, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected].

Regards,
Team Godrej Properties

Verified Support

Jul 07, 2017

Godrej Properties Customer Care's response Dear Anupama,

We understand your concern and we will make sure that our team gets in touch with you soon.

For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative.

Regards,
Godrej Properties

Jul 11, 2017

Updated by rs_romania Godrej Team called up and understand the issue and the team was quite supportive. The team responded in a positive way resulting closure of the grievance
Thanks Godrej team
Your positive effort will certainly make makes customer like us to have a continuous relation with you

Regards

Anupama Singh

Verified Support

Jul 12, 2017

Godrej Properties Customer Care's response Dear Anupama,

Greetings!

Thank you for the kind words. Your concern is being addressed and our team will be in constant touch with you to keep you updated on the progress.

For further assistance, request you to mail us at customercare.[protected]@godrejproperties.com or call us on [protected].

At Godrej Properties, we always endeavor to serve in the best interest of our customers.

Regards,
Team Godrej Properties

Sep 17, 2017

Updated by rs_romania Godrej team contacted us and committed to resolve the issue and will refund the amount. They asked me close set the complaint as resolved. Now its more than 3 months I am still struggling to get the money back. Based on their positive approach and trusting on such a branded group, I closed the complaint .

Regards

Anupama Singh

Verified Support

Sep 19, 2017

Godrej Properties Customer Care's response Dear Anupama,

As communicated we will be able to process your request only as per the T & C of your booking. However, as a customer centric organization, we have also offered an alternate solution.

For further assistance, please mail us at customercare.[protected]@godrejproperties.com or call on [protected].

Regards,
Team Godrej Properties

Sep 24, 2017

Updated by rs_romania Dear Godrej Team

Last time also a solution was provides and based on that i have changed the status of the complaint to resolved but still I am struggling for the same. I have gone thru the T& C and every where its mentions about of cancellation and fortifying the booking if I am a defaulter. My reason of cancellation is entirely different and non of your clause is meeting the same. Refer to my reason of cancellation, could you please share which clause exactly refers to my cancellation reason. Multiple clauses are there but all are only for defaulter case.

Now coming to the alternate option, I am not very confident on it.

Only I will request and suggest is that Godrej being a brand player must be supporting their customer on which people have trust and based on the trust only I have done the booking Else what is the difference between a branded player and cheap player if we have do an equal amount of investigation of the values system and quality

Regards

Anupama Singh

Verified Support

Sep 26, 2017

Godrej Properties Customer Care's response Dear Anupama,

Warm Greetings from Godrej Properties!

Our team has spoken to you and discussed your concern at length. Also, we have sent you a mail to this effect. Being a customer centric company, we value our customers and it is always our endeavor to serve them in their best interest.

For any assistance in future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be more than happy to help.

Regards,
Team Godrej Properties

Sep 23, 2020

Updated by rs_romania Hello Godrej

I have not yet received the refund Pl do the needful

Sep 23, 2020

Updated by rs_romania The status is showing resolved where we have an agreement that payment will be refunded but still struggling

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Comments

Tejas Belsare

from Pune, Maharashtra

We got a call from Godrej and were offered to visit 2 sites within the city with similar dimensions of our flat, this was a suitable workaround.
Thank you for making arrangements for us.

Godrej Properties Customer Care's response, Jul 27, 2017

Verified Support

Dear Tejas,

Thank you for appreciating our efforts. As a customer centric company it is always our endeavor to provide the best possible solution to our customers.

For any further assistance, you can write to us at [email protected] or call us on 18002665706 to speak to our representative.

Regards,
Godrej Properties