| Address: Pimpri-Chinchwad, Pune, Maharashtra |
Hello,
On Sept 17th 2023, I booked a property in Godrej Emerald Waters Pimpri Pune (RERA Registration number P[protected]) and paid them Rs. 1 lakh as a booking amount. I was assigned unit GEWT[protected] in Tower – 05).
On Sept 23rd 2023, I verbally cancelled this booking due to personal family matters. On Sept 25th 2023, I wrote a formal email to my sales manager Mr. Pushpendra Vishwakarma and my CRM Ms. Shradhashree Misra, to cancel this booking.
Since I canceled within 15 days of booking, under MahaRERA regulations I am entitled to a full refund of the booking amount. Ms. Shradhashree Misra acknowledged this in her email and assured me that I would surely receive my refund within 30 days, at the latest. She also sent me a proof, which showed that the booking was cancelled in Godrej Properties internal systems. Sales manager Mr. Pushpendra also assured me that I will receive the refund.
It is now past 60 days since the cancelation and I have still not received the refund. Every time I call my CRM Shradhashree Misra, she makes different excuses and gives me a new date by which I will receive my refund. Mr. Pushpendra doesn't answer my phone calls. I also sent a WhatsApp message to Mr. Abhijeet Das, a senior manager at Godrej Properties, but to no avail. In short, they are giving me a run-around.
I am really shocked and disappointed that a company of the caliber of Godrej Properties, is giving me such a run around when it comes to issuing refund.
I am posting this message to seek your help in obtaining the full refund as promised by Godrej Properties.
Sincerely,
R. P.
Godrej Properties customer support has been notified about the posted complaint.