Godrej Properties — Complaint Regarding Delay in Possession, Misrepresentation, and Lack of Communication by Godrej Properties,

Address: Godrej Parkridge, Kharadi, Pune

I am writing to formally lodge a complaint against Godrej Properties regarding the inordinate delay in possession of my flat, lack of transparency, and unprofessional conduct by their team.
I had booked the flat on 10th September 2021, with a committed possession date of October 2024. However, since then, I have been subjected to repeated delays and misleading commitments without any clear accountability.
At the time of booking, I was promised a voucher of ₹67, 000, which was later denied after I had already availed a home loan for the property. This clearly amounts to misrepresentation and unfair trade practice. I was compelled to initiate legal proceedings, after which the matter was resolved by adjusting the amount in my demand note. But no reimbursement of the legal charges paid by me.
Despite multiple attempts, I have been unable to get any response from Ms. Bonny Biswas (Resigned), The current Executive is Tejas Parekh and his manager’s name is Mozammel. I tried contacting her via mobile on 22nd October 2025, but she remains unreachable. I also personally visited the Godrej office in Kharadi, Pune, yet no satisfactory response or update was provided.
Further, when I enquired in October 2024, I was informed that the revised possession date was March 2025 as per the agreement. Upon following up in March 2025, I was told that an additional 6-month extension under RERA (COVID-19 provision) had been applied, pushing the possession to September 2025. Now, even after September 2025 has passed, I have been informed that the property is still not ready and that an update may be provided only by December 2025.
This continuous shifting of timelines without any accountability is highly unacceptable. No clear communication has been provided regarding the final possession date, nor has there been any commitment on compensation for the delay.
Due to this delay, I am incurring a monthly rental loss of ₹21, 000, which is causing significant financial strain. Additionally, the lack of direct contact and only email-based communication reflects extremely poor customer service.
As discussed in the month of February 2026, I was supposed to get the key of the flat as its already a delay of 1 year, Now you are arranging site visit in the month of April 2026 instead of Key handover.