[Resolved]  Godrej Properties — Did not send sale agreement copy

I purchased a flat in Godrej Nurture, Bangalore around 3 years back. The flat is under construction and I want to sell it. However, to sell the flat, buyer should have the sales agreement.
Godrej said they sent original sales agreement long back but I never received it. Now I cannot sell the unit since I do not have an agreement .
I do not understand If Godrej is dispatching such a important document, why cannot you inform us prior. I never received any call from any courier company, I did not even know when they dispatched it.
Now when I am asking them to share if i signed somewhere while receving courier, they have no idea at all.

How can you guys send me something so important and then do not try to know if customer received it or not. Such careless company, because of this stupid mistake, I cannot sell the flat.

If you do not share any tracking number or inform the customer that you have dispatched certain document, how will we know.

Moreover, the relationship manager has no idea, he says everyone has it.

Now tell me Godrej Properties, how can I sell my flat, how to get original sales agrement?
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Apr 30, 2023
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
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Comments

Dear,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Ankit Jasuja's [Complaint's author] reply, Sep 23, 2022
Thankyou, the ticket can be marked as resolved.

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