Godrej Properties — godrej hillside bad experience

Address:

Pune, Maharashtra, 411009

After followups and bad experience for buying property with prestigious name "godrej" i have decided to share my experience in public domain here are the issues
1) channel partner - i was contacted by channel partner even if i contacted directly with godrej for purchasing flat in hillside. The channel partner can be compared to "non-responsible" estate agent, as these people are not at all accountable for your purchase. They make false promises, and do not give you right information about the property. I was not even shown the sight. The visit to the sight was just an activity. Channel partners do not have any detailed information about the project.
2) booking - i was offered a discount on flat if i pay pre-booking amount. I paid that amount to godrej. I have received income tax notice as godrej did not pay tds ontime. It has been almost a 3 to 4 weeks godrej is not able to provide any satisfactory answer. Income tax department is going to charge me further if i do not pay the fine.
It was told to me that godrej contact me for launch and i have to decide flat on launch day. I received this launch information one day in advance in the evening. I was out of station and could not attend the event. There were less than 24 hours for making decision, by the time i visited their launch event it was too late, i had to be satisfied with available units and made a compromised decision about flat location and floor.
3) relationship management : after booking a flat on one fine day i received a call from relationship manager that i have to rate an experience for purchase of flat and her service. This was first time i got to know that a special relationship manager is assigned to me. This person is most of the times unreachable. They are always busy in meetings. Customer care department is only for picking up the calls and noting the complaint. They try to connect you with teams involved in transaction but not at a single time responsible people were available for them also. I am busy in my daily schedule and try to contact them on saturday. Customer care person do not have any detailed information about transactions, issues and staff is not working on saturday. So if you are busy person you will not be able to connect with them at all. You have to just keep paying money for their notices without any expectation to get more information and issues being addressed. Some agents are so rude in their communication that they forget the fact the person talking to them has invested all the earnings of his life in their product.
4) communication : i did not get 2-3 important emails from godrej which they claimed that i have received. This has caused many issues and investment of time to address those issue. They send a paper copy of a communication but you will receive them very late and there is no guarantee as it is not registered and you will not receive it in person. So be ready to loose paper copies of very important documents.
5) process : whole transaction process is not made for an ordinary buyer. You will not get any detailed information about your flat, location, technical details etc., as godrej is a big name and you are just one of their thousands of customers regardless of their customers are buying a flat once in lifetime. You will not be allowed to give a thought, discuss in detail. You have to finish everything in very quick time and keep paying money. The processes are not customer centric, they are designed around name "godrej" as if you are lucky to get flat in their project. Even tools in the process are not working as per expectation e. G. Customer care and website. I tried to register feedback twice from godrej website it hanged when i submitted the feedback.

Lessons i learned
1) dont just believe in name "godrej". Their process and experience is designed for non-residential indians, and rich who want invest.
2) if you want to buy flat in godrej properties you have to ignore your job, daily activities and just be after them
3) do not commit to anything unless and until you have made sure that you are satisfied and convinced on your own terms. There are many ethical builders in market who will can give you better experience, amenities and also services.
Now i am really concerned/worried about my money with such scary experience with godrej properties i am not sure about what is there for me in future.