Godrej Properties — Incomplete Documentation for Loan Disbursement

Good Afternoon,

My name is Abhishek and I have recently been allotted a plot in your project "Godrej Retreat, Faridabad" . As requested I have already made an initial payment of 10% upon allotment and duly signed the Builder Buyer agreement on 19/02/2022 at your site office to be entitled to a credit note of INR897 per square meter (INR750 Sq yard) by or before 28th Feb. However, due to delay on part of RM to execute and register the documents the credit note amount is not reflecting in my statement of account. Additionally, due to delay on part of RM to provide the following documents which are basic requirements prior to payment disbursal from HDFC, the process to request the disbursement remains incomplete despite several chasers and follow ups with the Godrej RM.

I have already obtained a home loan sanction from HDFC. In order to request for disbursement of next milestone of 15% which will be paid by HDFC, the following documents in original are required to be presented and loan agreement thereafter needs to be signed. In the absence of Godrej RM's inability to provide me with the requested documents in original, I am not in a position to get the loan disbursed.

Documents in original (signed and/OR on letter head as applicable) which are yet to be provided by Godrej RM, already conveyed to Godrej RM by mself and the representative from HDFC:

Builder Buyer Agreement
Allotment letter
PTM (permission to mortgage)
Tripartite agreement
Demand letter
Original payment receipts and debit proof (account statement where OC paid)

I am very disappointed with the support I am getting from the Godrej RM and reaching out to this contact address due to lack of any transparent escalation matrix for customer grievances. I would like to discuss a few other aspects of this matter with someone in person so requesting a call back in this regard. Also requesting the recipient of this note to forward this as appropriate to the concerned team so that I may proceed with arranging the disbursement of funds as the next payment as per invoice is due by tomorrow (15/03/2022).

My primary reason for opting for Godrej and investing in the property was the trust and I am hoping that I can get some actual relationship management to enable taking this relationship forward.

Thank You

Regards,
Abhishek