Godrej Properties — Misleading Information provided to get the booking amount

Address:Mumbai City, Maharashtra

This is regarding the upcoming project “Godrej Tranquil” in Kandivali East. I had visited the Property Exhibition on 4th June 2017 @ Growell Mall, Kandivali and booked an 1BHK . However, later I noted that the sales executive had made multiple misrepresentation using the trusted brand name of “Godrej” to mislead me and get the property booked.

1. It was explicitly told to me that there would be a tri-party agreement between Land Owner, Godrej Properties and the buyer, which now I understand is not the case.
2. Godrej is binded and cant step out of the project under any circumstances.
3. This is a new property launched by Godrej and RERA registration is pending due to some technical issue in the website
4. All payment will be made to Godrej as the Project name is “SMPL Godrej Tranquil”.
5. Initial application money of Rs.99, 000 was taken without informing that its non-refundable
6. Only one pager cost sheet is shown till the time application money is paid and then a bulky application form is shared for signoff, wherein its mentioned that its non-refundable.
7. The development agreement is registered and a notarized.
8. My application doesn’t have any photo and mandatory KYC documents as mentioned in the application (for both applicant and co-applicant). Still the application is processed and demand noted for further payments are issued.

Its being 1 month and I am following up with the sales executives. Now, either my phone calls are not picked ot the answer I am getting is there is no visibility of the complain status.
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Godrej Properties customer support has been notified about the posted complaint.
Jul 06, 2017
Tejas Belsare's response
I have contacted all the sales people and the help desk with no one providing any help. Not only was the staf[censored]nsupportive they outright deny a request made.
Complaint comments 

Comments

We simply want to visit the site and see our under construction flat, to get a idea of area and furniture. I would love to take an undertaking letter taking full responsibility of my safety. This is not the customer service I would expect if I cannot even see the product I am buying.
Tejas Belsare's reply, Jul 12, 2017
We have been asked to visit 2 other sites with similar layout and that is a satisfactory result.
Godrej Properties Customer Care's response, Jul 13, 2017
Verified Support
Dear Tejas,

We understand your concern and we will make sure that our team gets in touch with you soon.

For any further assistance, you can write to us at [email protected] or call us on 18002665706 and speak to our representative.

Regards,
Godrej Properties
Hello Godrej,

we have booked a flat in Godrej properties in sodepur kolkata 700119
we have not been given the position till now.

contact number : [protected]

please contact or i will have to reach consumer forum

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