Godrej Properties — Refund of the token amount taken for Godrej Horizon Dadar Wadala

Address:

Godrej Horizon Dadar Wadala

Dear team,
We Ameya Sanjay Sane, Sanjay D. Sane & Sangeeta S. Sane writing this complaint letter to get a refund of Rs. 14, 26, 614/- against the cancellation of flat no. GHORIA2501

We went to the Godrej Horizon Dadar Wadala project on 21/11/2022 where the sales team manager Mr. Nihal Menon showed the project.

The sales team made us confused and hurried to take a decision. The sales team rushed us to make the payment on the same day by using a credit card without giving us any financial guidance and letting us take any Financial advice.
After taking financial advice we came to know that we are not eligible for the Housing loan. Due to the sudden rise of Mrs. Sangeeta’s Sane health issues, we have decided to cancel the booking in next week i.e. on 27/11/2022. We both visited your Dadar Wadala project on 27/11/2022 to cancel the deal but the sales team Mr. Nihal Menon and Ms. Urvi Porwal requested us to re-thing on a deal but we are not convinced and we again went to the site office on 05/12/2022 with cancellation letter.
We waited in your office for almost half a day but no one was ready to take the application of cancellation. Again, we went on 23/12/2022 and requested Mr. Nihal Menon and Ms. Urvi Porwal, our relationship manager, and that time they accepted our cancellation of the flat and requested for refund letter and they told us that we will forward it further.
Simultaneously we e-mail both of them to request a refund, and after that, they stopped responding to our phone calls. Therefore, we personally visited at your site office 3 times, but to date, we have not received any mail from your office.
On 11/01/2023 Sales team Mr. Nihal Menon and Ms. Urvi Porwal saying that that it is not in their hand, they may go to customer care or the head office of our Godrej properties. Therefore, we approached to your head office on the 4th floor, Godrej bhavan, Home street, fort, Mumbai 400 001 but your representative told us that the Customer Care office was closed for before five years.
Therefore, now we requested you personally, kindly look into this matter urgently and please refund us the total amount of Rs. 14, 26, 614/- (Fourteen Lakh Twenty Six Thousand Six Hundred Fourteen only)