[Resolved]  Godrej Properties — Request for refund the booking amount - godrej nirvaan (project)

Address:temghar, bhiwandi thane west

I have booked 1 BHK flat in Godrej Nirvaan Tower 4 (Unit No. GNNT042106) pre-launch on 12th OCT 2019 by paid Rs 2, 25, 000/- But after book flat due to some financial problem I realize that I can't arrange money for flat and so gone to godrej for cancel my flat booking. They had told me that you will not receive your booking amount because its not refundable. I asked for non refundable rule so they show me agreement form which was written in financial word and its not understandable for us. When I was doing booking at that time no one has told me about cancellation policy. I seen agreement was not real its like book that godrej has printed. How they can define rule by this way? I know this type of defined rule is not valid.
I have done many follow-ups with onsite team as well with relationship mgr. Mr. Ganesh yadav (Mumbai Reigon) they told me that your amount can't be refund. Really this is too much How can Godrej take my money? I have many financial problem and they are not refunding my money. Why brand is behaving like cheater? I need my money back. please do the needful.

Regards,
Sarika
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Nov 8, 2021
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2021
Godrej Properties Customer Care's response
Dear Sarika,

We apologize for the unpleasant experience you had. Request you to share your contact number via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties
Sep 30, 2021
Updated by sarika@1188
contact no. :- [protected]
Oct 05, 2021
Updated by sarika@1188
Dear Team,

i request you to please look into the matter & do the needful...
Verified Support
Oct 05, 2021
Godrej Properties Customer Care's response
Dear Sarika,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Aug 29, 2022
Updated by sarika@1188
Not yet resolved...
Aug 29, 2022
Updated by sarika@1188
Request for refund the amount
Dec 08, 2022
Updated by sarika@1188
Not yet received money...not resolved by godrej team...
Dec 07, 2023
Updated by sarika@1188
yet not received my refund amount...
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