Dear Sir/Madam,
I am writing to bring to your attention the unacceptable conduct of your team at Godrej Properties. I have been a customer of your company and have purchased a flat in your Nature Plus project. However, I am deeply disappointed with the services provided by your team.
I have been in communication with your team regarding the payment of the outstanding amount for my flat. We have verbally agreed that partial payment was to be made in the first week of April and the outstanding amount in June 2023 (This is because Loan Application to disbursement with the help of POA to Mahesh Pathak would take at least 3 Months. However, despite my repeated attempts to resolve the matter amicably, your team has been uncooperative, unjustified, and unethical in their conduct.
In my previous email communication, I had requested for an extension on the due date for the payment of the outstanding amount. However, your team denied my request without giving any reasonable explanation. This is despite the fact that we had verbally agreed on a revised payment schedule that was reasonable and acceptable.
Furthermore, your team has been inconsistent in their communication with me. They have given contradictory information about the due date for payment and have failed to respond to my request letter even after 20 days. They have also mentioned the imposition of penal interest on my account without any justification, which is completely unlawful.
As a customer, I have been let down by the incompetence and unprofessionalism of your team. I urge you to take immediate action to rectify this matter and ensure that such incidents do not occur in the future. I request you to intervene in this matter and ensure that justice is served.
I hope that you will take this matter seriously and provide a prompt response. I look forward to hearing from you soon. Upon confirmation from your side, I will be making the payments as per our agreed schedule.
Sincerely,
Ravi Pathak
mob +91-[protected]
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