Goibibo.com — Charging more amount than the displayed EMI | |||
When you make a transaction with Goibibo, they have a EMI option only with Citibank and when you click on it - it says no processing fees and mentions the amount/month. Customer will think that Goibibo has done a tie up with Citibank and there are no processing fees. But when you credit card statement generates, you get the right figures(I mean with 12% interest). They have modified the iOS app now and showing 12% interest but website still doesn't show the same. I will stop goibibo from now and also advice my friends no to do the same. I have to pay 12% of 40000. Also I will advise my friends not to use the same site. Please find the screenshot attached. Was this information helpful? | |||
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customer support has been notified about the posted complaint. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
This is in reference to above issue raised by you.
We apologize for the inconvenience caused.
Kindly share you booking details with us, so that we can check in this issue and process the needful accordingly.
Kind Regards
Goibibo Team