Goibibo.com — did not get refund for an aborted booking

Address:

Bangalore, Karnataka

I was booking an return ticket on 23rd January 2014.
The return ticket did not got confirmed with the following message

>> the flight and fare selected by you got expired by the time you reached the confirmation page. Therefore, we have >> aborted your booking and the full amount is being processed from our end.
>>
>> We would like to inform you that the refund would be processed from our end within 48 Hrs and would reflect in
>> your bank account in 5-7 working days depending on your bank.

>> Apologies for the inconvenience caused.

I haven't yet received the full refund of the booking I have made multiple calls and have written email but still no goibibo is not refunding my money.

Below are the booking details:

Date of Travel: 18 March 2014
Source: Bangalore Destination: Mumbai
Goibibo profile email id: tarun.[protected]@gmail.com