[Resolved]  Goibibo.com — refund not sent

Address:

Bhavnagar, Gujarat

i had made a flight booking on 19th feb 2015 Booking ID: N6ET2K34L, on the same day i cancelled my booking. I got a sms and mail on 19th feb after-noon stating that the refund has been processed and it should take 3-5 days to get credited to my account. After waiting till 25th feb called up their customer care number, but to my shock no no real person spoke to me, every time i called it was sent to a computer generated call. Which online travel sites doesnt have a proper customer care number? After failed call attempts i finally sent a mail to their support team, i only got an auto generated reply stating that i will be contacted within 24 hours by their customer support team. I waited till 26th feb and no reply. ON 26th i posted my complaint to their facebook page, i got a reply from them stating that it should get resolved soon. I was getting upset with their false responses so i called up at their oethr number ( that deals with holiday packages) they asked me to contact the other number (computer generated call) i told them that no real person speaks and as i am really upset and i want to know the status of my refund, the customer care executive asked my name n number and also took note of the booking id and told me that i iwll get a call back from the team within 15 to 30 minutes. I did get a call back the executive named Mubarak, he told me that my refund was processed on 19th feb and the refunded amount has been credited on 25th feb. I asked him to to mail me with the details, he mailed me with the bank reference number (Bank Reference Number: BBBR[protected]) and told me to get in touch with my bank. Today on 27th feb i called my bank branch ( bank of baroda) they told me that no such refund has been sent to my account, and they cant trace it. I can now understand that the bank reference no provided by goibibo team is not a correct one and no refunds has been processed. I am a regular traveller i used oethr sites to book my travel packages n flights and never faced such terrible issues. I am upset with Goibibo services. i iwll be obliged if my issue would be resolved ASAP.