Goibibo.com — refund of amount

Address:	Mumbai City, Maharashtra, 400018
Website:	www.goibibo.com

Hello team,

1st issues-booking id - rbna4qc7za6 - booking done for mumbai to surat @ 16:00 hrs i got the call from gujrat travels and asking me to cancelled the booking then i had cancelled the booking and refund still not receive in go cash-

2 issues-booking id: rbna4fnpv4v i had book the bus and as per the given time i reach the pickup location @ 2:00 am and bus reported at 4:30 am i have not got prior confirmation of bus delay from gujarat travels and then i have trying to cancelled the booking but app is not allowing to me.
I have called in cx care also but call automatically disconnecting in night and operator denying to give refund

Worst experience

I need my refund back total refund-2340