Goibibo.com — Reg Refund Calculation on Booking # AMD2ZOE58 cancellation wrt #317533 and #318220

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New Delhi, Delhi

Hi I am writing this mail wrt #317533 and #318220 raised in your customer care number I have not received the right answer to my concern. 1. When I was cancelling Booking ID : AMD2ZOE58, I recieved a prompt and the same mail stating that Rs 500 as Go Cash and Rs 5144.0 as refund to the bank will be credited. The screenshot for the above is attached. 2. After confirming the cancellation, I received another email stating the below: Booking ID: AMD2ZOE58 Airline Cancellation Fee: INR 3158.00(PER PERSON) Goibibo Cancellation Fee: INR 400.00(PER PERSON) Convenience Fee: INR 200.00(PER PERSON) Thus the amount that will be refunded to me will be only Rs 2154. The screenshot for the above is attached 3. When I see the "My Trips" section, One flight (Delhi-BOM) is showing status as "Refunded" and another (BOM-COK) is showing "REFUND UNDER PROCESS". The screenshot for the above is also attached I confirmed the cancellation of this booking only on the basis of the Confirmation Prompt of Rs 5644 ( Rs 5144 as Refund to Debit A/C and Rs 500 as GoCash) displayed. I am really pissed of on seeing that only Rs 2154 will be refunded to me instead of the said Rs 5144 . If I don't receive my refund of Rs 5144, I will definitely go forward with Consumer Court on Consumer Redressal Forum and also make sure this MALPRACTICE is shared in the social media world. Please find the attached screenshots: 1. Cancellation Mail stating Rs 5144 will be credited 2. Confirmation Mail stating only Rs 2154 will be credited 3. Delhi - COK Ticket Booking 4. Screenshot stating that Delhi-BOM is refunded while BOM-COK is Refund in Progress stage Expect you early reply on this in my mail id : shabarish.[protected]@gmail.com I expect you to call me on my mobile [protected] and also share your contact details so that I dont take it to the next step