Goibibo — Flight Cancelled - Airlines Refund full amount to travel agency - Goibibo not processed refund | |
Hi All, I booked Indigo tickets PNR IKJNQT &DJ73SW of Rs 10, 121 from Goibibo. Flights got cancelled due to Covid-19 Travel Restrictions. I got email from Indigo that they have processed the full refund to the travel agency account used at the time of booking the reservation but Goibibo has not refunded my money. I contacted Goibibo. Their customer care is not reachable. I also wrote emails to their customer care id [protected]@goibibo.com but email is bouncing back so I also wrote emails to [protected]@goibibo.com & [protected]@goibibo.com but these id emails are also bouncing back. With Regards, Jatin Dua [protected] Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Oct 15, 2020 Updated by jatindua After raising above concern here, on Aug 26, 2020 I got reply from Goibibio Helpdesk that "We have initiated the full refund process from our end. Refund amount would reflect in your original payment mode within next 7-10 business days depending on the bank processing cycle." It has been more than a month (Today is Oct 15, 2020) still I haven't received refund in my bank account. I want to ask what refund process & processing cycle? How many days it will take to complete 7-10 business days? What’s the point of aggressively selling #Goibibo, when your after sales customer care services are not in place? Are you guys running short of funds? Kindly show some professionalism and stop giving terrible customer experience. If you will continue to do so, someday or the other your business will be doomed for good! Oct 15, 2020 Updated by jatindua Greetings ! My issue is still not resolved. I didn't received any mail or call about my refund. Airline has refunded full amount to GoIbibo but I haven't received refund in my account. | |
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+91 92 1302 5552 [Goibibo]
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