[Resolved] Goibibo — last name change

[Resolved] Goibibo — last name change

D Deepa Krishnareddy v from Bengaluru, Karnataka

Name entered at the time of flight booking was suresha hg and we have booked before passport received Now i want to change name as per passport that is Suresha hosahalli ganesha I have raised so many requests, 24524853, 3 more request i have raised. I am trying to call them as well but no resposne Pnr is ces2wf Please change the last name as per passport. Was this information helpful? No (0) Yes (0)
Sep 30, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 Ibibo Group / Goibibo Customer Care's response Hi Deepa Krishnareddy v, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team Goibibo. Verified Support Aug 28, 2018 Ibibo Group / Goibibo Customer Care's response Hi Deepa Krishnareddy v, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the name change totally depends on the airline approval and we do not have any control over it. Regarding the cancellation, we have already advised you that the cancellation has been done and we can not abort the cancellation. For further queries feel free to write to us. Regards, Team Goibibo.
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