Goibibo — not getting full refund as per t&c

Address:	Kolkata, West Bengal
Website:	www.goibibo.com

Hello team,

This is to infor you today (21st january 2020), i have booked one ticket from goibibo whose pnr number is: nj2dqz, airline indigo
Problem is that i selected the roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am taking the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic.

So kindly do the needful so that i can received correct round trip ticket.
Journey date should be: 17th march 2020
Reverse journey date sholud be : 23rd march 2020

Note: for your reference, i am sharing my ticket which i have received from your end.
So please do the needful asap and revert back to me.

Thanks & regards,
Ushmita chakrabort
Contact:
Email:

Hemant

8663

Hello team,

This is to infor you today (21st january 2020), i have booked two ticket from goibibo one of the pnr number is: nj2dqz, airline indigo
Problem is that i selected the correct roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am getting the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic. For the same within 10 minutes i discussed with their support executive hemant & riya.
As per hemant, if i cancel it within 24 hours, there are no deduction (In terms of any charges/penalty charges or others), i will receive full refund that means inr 47, 284
So, i have requested them to cancel but they applied penalty charges 1150+1150= inr 2300
When i am contacting them they are advised that its a gateway charges, but there are no gateway charges. And for the same they have send me 3 emails and its clearly stated that its a penalty charges.

Note: i have call records with hemant and email proof for the same that there are no charges but penalty fee applied.
Now i want legal activities over hemant and goibibo as they are robbing.

Secondly, same penalty applied for another ticket whose booking id: booking id gofldand7996b[protected]

So, i need compensation with full refund and compensation for harrasement as well

Regards,
Apurba ghosh