Goibibo — refund for ticket no.[protected]

Address:

Bengaluru

I had booked the airticket through goibibo for mumbai bali return departing on 26th may and returning on 4th june. Ticket no is[protected]Kaushik khushal shah),[protected]Tanvi kaushik shah[protected]Khusshi kaushik shah). Pnr no. Ysgtc & kg66gc.

The flight got rescheduled and hence i made a cancellation request on 12th march through the portal. Its been 3.5 months and i havent received the refund. Goibibo team states that airindia has not released the money and once airindia refunds they will get the money released to us. Their team states that they are not getting an appropriate reply from air india.

My friend had booked the same route ticket and cancelled ticket on same day as i did i. E. 12th march 2020. He has received full refund on 15th march 2020. His ticket nos are[protected]Dhaval prachi shah),[protected]Prachi dhaval shah),[protected]Shaarav prachi shah) pnr no. Hrn94, yl768d.

A substantial sum is stuck with them please help me out. We have been chasing goibibo and airindia on a daily basis without a proper response.