[Resolved]  GoIndigo — miscommunication of timing and not letting board the flight

Address:	Bangalore, Karnataka, 560037
Website:	Goindigo.in

I always have nice experience with all my travelling. Today i had to fly to siliguri for my 2days trip. I had chose my travel partner as indigo this time. I had my direct flight from bangalore to ixb at 5:10am and pnr is emdyxr with 6e 6443.
So you all know bangalore airport is far away from the city so i started early and reached airport at 1am. I have been to lounge and i have check that my flight status in internet was showing 25 minutes late and also in the lounge screen it's showing 5:35 departure. So i have put the alarm at 4:25 and 4:27am and slept. I woke up around 4:15 by myself and just been to washroom to be fresh and was going to have some food before leaving. Then at 4:44 i have got a call from indigo for the flight, i was shocked as they said the flight is at 5:10 only. I rushed and came to gate number 22 at 4:46 and indigo representative told me gate is closed and you can't board the flight.
So my points:
1) i was at the gate before 24 mins as per their time and they didn't let me in.
2) i would not have reported this as we all know we need report before 25 mins but how can you expect everyone to board at right time when you have updated everywhere that flight is delayed by 25 mins in internet and also in the list also you are showing it'll leave at 5:35 am. When they closed the gate then i checked and yes they have updated that timing as 5:10 in airport screens and 5:02 in internet.
3) after living up with indigo's fault i have to let go the flight and they told me to go to gate 12 and in the gate 12 they said go to gate 13. From 13 they said go to gate 29.in gate 29 they have given me a connecting rescheduled flight via kolkata which will reach ixb at 11:30am. Also they are not ready to accept their mistake of the timing they have shown in the screen and flight status. They charged me another 1000 rs bucks for the rescheduling. As another 9-10 customer like me had to pay for their mistake and according to them all o[censored]s were late and they hadn't done any mistake, so they given me boarding pass. Again i left the counter and proceed to gate 22 in which my connecting flight was going to leave.in gate 22 they told me go to gate 29 as i need to punch it with security. When i have gone to gate 29, she told me 'i haven't told you to leave but you left'. Nice customer satisfaction you are trying to gather indigo!! She told me to go to gate 2 again. Finally someone punch the security check and i boarded the flight which will delay my trip by 4 hours almost.

So this was my 1st missed flight in my life with the help of indigo's mismanaged system, wrong update about time, unhelpful attitude towards customer. I hope this was my last unpleasant trip with you indigo as i am never going to give another opportunity to waste my time and destroy my trip. Never been harrassed like this before what you have done today like "go here and there".
I want indigo to be penalized for this incident as they have no right to harrasse a customer and miscommunicate the timing in status board and internet.

I have attached my boarding pass screenshot. And it's 6:25 right now and i am still in the flight for kolkata which hasn't left bangalore yet, thogh the time was 6:10. No flight starts at correct time when you fly with indigo.