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Gojavas Courier Complaints & Reviews

2.7
Updated: Jun 21, 2017
Complaints 169
Resolved
78
Unresolved
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Gojavas Courier reviews & complaints page 3

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V
Vishal Keshri
from Muzaffarpur, Bihar
Jul 11, 2016
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Address: East Singhbhum, Jharkhand, 831013
Website: Gojavas.com

My docket no is -UNISNPC22179858 from 2 days it is showing that out scan done at Delhi outbound. Pls update that .
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    E
    Eric Miranda
    from Panaji, Goa
    Jul 11, 2016
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    Address: 122009
    Website: gojavas.com

    My docket no. is unisnpp6100245 (courier service gojavas) and my order id is [protected]. i've noticed that the status has been stuck on "out scan done at delhi outbound" for more than two days now. what is the status of my shipment? the last estimated delivery date is tomorrow. can you confirm if it will indeed arrive by tomorrow? please update the tracking details this is taking very long
    Gojavas Courier customer support has been notified about the posted complaint.
    I have ordered from snapdeal.
    Dear Eric Miranda,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal
    It has been delivered, I got in contact with Tara from gojavas. Quick reply and swift action. Thanks
    Dear Eric Miranda,

    Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal
    Dear Customer,

    Thanks for writing in to us. As we can see, your order has been delivered to you on[protected] http://gojavas.com/docket_details.php?pop=docno&docno=unisnpp6100245+. Should you require any assistance from us in future, please feel free to reach out to us, we'll be happy to help.

    Regards,
    Team gojavas
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      C
      chabu
      from Goregaon, Maharashtra
      Jul 11, 2016
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      Address: Mumbai City, Maharashtra, 410209
      Website: gojavas

      I had ordered a dress on 2 july 2016.. i had paid online.. my order no is [protected].. later comes the message that product will be delayed... then came message on july 9 that products will be delivered today.. at that time i wait all day for the parcel but i did not get the parcel.. and at the same day... gojvs courier's message came at 8 pm that your product was delivered.. i got mails also... that time i did not understand anything... i am waiting at home during the day and did not have the product in my hand and gojvs message courier came to be delivered product.. how it could be possible... at the same time, i spoke to customer care, but i did not find anything solution on that... i am very worried about this thing.. please do something... stuck my money.. please solve my problem.. if the courier boy says he delivered products then have been show me where is my signature on his report.. that day, there was no entry in the wathcmen register of any courier man... fraud gojava courier service... i want my product early as possible... gojavas docket no-ggnpcp10120221.
      Team gojavas you are responsible for this you increase my trouble next time i will never believe on you...
      Gojavas Courier customer support has been notified about the posted complaint.
      Dear Customer,

      Thanks for writing in to us. Please accept our sincere apologies for the inconvenience you had to face. As we can see, your order has been delivered to you on[protected] http://gojavas.com/docket_details.php?pop=docno&docno=ggnpcp10120221. Should you require any assistance from us in future, please feel free to reach out to us, we'll be happy to help.

      Regards,
      Team gojavas
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        P
        pesingi srinu
        from Mavelikara, Kerala
        Jul 8, 2016
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        Address: East Godavari, Andhra Pradesh
        Website: www.gojavas.com

        Dear sir, i have ordered buy branded samsung 25000mah power bank just 598/-rupees but you send and i received mi 20800mah power bank. please solve the my problem sir.

        My order no - [protected]

        Delivery date - 8/7/2016
        +3 photos
        Jul 8, 2016
        Complaint marked as Resolved 
        satyadeepikaanitha@gmail. com phone no - 8501001373
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          C
          customer910
          from Kolkata, West Bengal
          Jul 8, 2016
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          Rude delivery boy

          Address: Dibrugarh, Assam, 786002

          Hi, today I had a delivery of American Swan (docket -DELASWP282970) .The delivery boy was exceptionally rude when I expressed my concern about him photographing my PAN card.I asked to speak to his senior, he refused to give the mobile number, I asked him to step away from my workplace(I work as a doctor in a hospital), he again refused and created a scene, which thankfully my senior boss did not hear, or it would have reflected very badly...
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          A
          aswinskumar
          from Thrissur, Kerala
          Jul 5, 2016
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          Address: 122009
          Website: gojavas.com

          I had ordered a Xiaomi Redmi Note 3 smartphone in my father's name via snapdeal and the order was placed on 29th June 2016. I was feeling okay with the courier service of Gojavas at first because they were updating the tracking status and on time too. But it's been three days since the shipment has arrived in my locality and it's shown "In Transit at THRISSUR" in the tracking page. ( I live in Thrissur district of Kerala ). I received a message yesterday telling that my order has been delayed and will be attempted it 1-2 days. When I contacted the Snapdeal customer care they are not even aware about the courier status and they are just sticking on to the estimated delivery information. Anyone can look and understand those. My estimated delivery, as provided by Snapdeal is between 3rd and 7th of July and my shipment has reached my locality i.e Thrissur on July 2nd. What's the matter with this Gojavas courier team ? What are they doing all these 3 days. Other courier providers are delivering their products quickly to my locality. Since this smartphone goes out of stock too quickly I had no other option but to choose snapdeal since it was in stock only in Snapdeal. But I am very disappointed with the delivery mechanism of Gojavas. And when I contacted Gojavas customer care, they told me that my Shipment would be delivered on or before 6th of July and that it would the final one and no further delay will be there. I want to know whether I would get my shipment today or tomorrow. I want it as quickly as possible. I am very much disappointed. I have paid the entire amount too.
          My docket details are as follows -
          Docket no - UNISNPP6080614
          Order No - FCBD2300140
          I want a solution to my issue asap.
          I won't recommend this courier service to any of my friends here in Thrissur since I don't want them to face what I had to.
          Gojavas Courier customer support has been notified about the posted complaint.
          Dear Customer,

          We apologise for the inconvenience caused to you. We've reviewed your concern and have escalated it to the concerned team, shall ensure your order gets delivered to you at the earliest.


          Regards,
          Team gojavas
          It would be very helpful if you could at least assure me that my shipment has reached the local branch here in THRISSUR District of KERALA State. I have been waiting for 4 days for the delivery after seeing "in transit at THRISSUR" on July 2nd 2016.
          Dear aswinskumar,

          We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

          Regards,
          Team Snapdeal
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            R
            Rana Halder
            from Haldia, West Bengal
            Jul 1, 2016
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            Address: 700140

            Docket No.
            UNISDLHC3516713
            Pickup Date
            29/06/2016
            Order No.
            FCDL1635151
            Courier company say 01/07/2016
            19:48:49 KOLKATA JAMES Attempted but not Delivered - Reason:- CID - ADDRESS NOT FOUND but any call for me address related ...
            +1 photos
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              M
              Mr. bittu ahmad khan
              from Motihari, Bihar
              Jun 30, 2016
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              Address: Patna, Bihar, 800020
              Website: gojavas.com

              Dear Gojavas team,
              Still I am not received my consignment through you, only I have
              continuously getting message that today failure will attempt in next 24
              hour. Pls. try to contact me over phone or visit my address.


              Docket detail:- UNIBMPC131910


              MB;- [protected]
              MB:- [protected]
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                P
                Pee Vee Jee
                from Delhi, Delhi
                Jun 29, 2016
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                Address: East Khasi Hills, Meghalaya, 793010
                Website: Gojavas.com

                I placed 3 orders on 14th jun 2016 on purplle.com and later gojavas confirmed the reciept of orders with nos
                Mumpupp1066257
                Mumpupp1116477
                Mumpupp1084735
                I was out of station from 20th to 27th with my family behind. Later on, after coming back i checked up the orders it showed that it came to shillong (Where i live) on 20th jun and was returned to origin on 23rd jun 2016 dut to unservicable pincode.
                Now this is not happening for the first time, it has happened earlier also with me with gojavas.
                If pincode was unservicable why the order was taken in first place.
                Secondly its not that gojavas has not delivered earlier from purplle on same address and pincode. They have but i had to go and get the consignment picked up.
                Whenever i could not they don't deliver and return it because my location is 10 km away from main city and they don't want to come there and so return it saying unservicable pincode. If it is unservicable why order is taken and the order is brought to shillong and then sent back with delivery distance just 10 kms away. Why is the person is not called up.
                The standard practice of gojavas people in shillong is to give two sms one order out for delivery and 2nd delivery could not be attempted and shall be tried again next day and the 3rd day the return it.
                These guys at shillong should be csorted out nice and proper and their franchisee should be cancelled.
                I want an explanation from gojavas
                Gojavas Courier customer support has been notified about the posted complaint.
                Dear Customer,

                Please accept our sincere apologies for the unpleasant experience you've had with us. We know this is disappointing but as we can see, the orders were returned due to the area being non serviceable for us. We have taken this as a feedback and shall ensure such instances are curbed for future, you may get in touch with the seller to claim refund.

                Regards,
                Team gojavas
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                  P
                  PreetiBehl
                  from Delhi, Delhi
                  Jun 29, 2016
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                  Address: New Delhi, Delhi, 110027
                  Website: gojavas.com

                  A relative of mine had ordered a red skirt from shopclues.com around 2 months back. However, the product was returned within the stipulated period through gojavas delivery service only (They being tied up with shopclues).
                  Note that the date of return is may 5, 2016 and my money has still not been reimbursed yet. I have already contacted shopclues team quite a few times now and they have confirmed that they have not received my product so far and therefore, no refund has been made yet.

                  I had mailed gojavas on the id provided in invoice receipt on reverse pick up of the product but the mail bounced back citing an incorrect email id.
                  Email id was: [protected]@gojavas.com
                  Also, i tried finding another id on internet ([protected]@gojavas.com) and mailed on that as well. But that too bounced back.

                  Concluding here, my experience with shopclues & gojavas has been really bad.

                  Details:
                  Doc. No. P100004
                  Products detail: 629126
                  Reverse pick up date: 5/5/16
                  Customer name: preeti
                  Product name: block print skirt in red
                  Order no:[protected]
                  +1 photos
                  Gojavas Courier customer support has been notified about the posted complaint.
                  Dear Customer,

                  As we can see, your product has already been handed over to the client on 13th June. You may track it here:-http://www.gojavas.com/docket_details.php?pop=docno&docno=+p[protected... We would request you to please get in touch with them to claim refund/replacement of the product.

                  Regards,
                  Team gojavas
                  As asforementioned in my complaint, the client to which my product was to be delivered back is Shopclues and not Snapdeal. This is being highly unprofessional and rude to a customer who has been waiting for her reimbursement.
                  Also, as per the conversation with Shopclues, they have confirmed that the receipt provided by Gojavas delivery guy doesn't belong to them. Seems like he has handed over a wrong slip to my relative.
                  Looking forward to a quick action now.

                  P.S. this is turning out to be a horrible experience for us now.

                  Product not delivered back to shopclues.com & no refund made therefore - Comment #2493969 - Image #0
                  Any updates on this please?...
                  Hello ConsumerComplaints Team,

                  Would be grateful if you could notify GoJavas about my complaint. They seem to be ignorant of the concern I have raised.

                  Regards,
                  Preeti Behl
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                    J
                    Jack Verma
                    from Delhi, Delhi
                    Jun 25, 2016
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                    Address: New Delhi, Delhi, 110027
                    Website: www.jabong.com

                    Today i was waiting for my shipment. But shipment is not received now this time. And sometime before i check my order on your cc site so i found the status "address not found".
                    But i don't received any call or any contact. Regarding my shipment, so pls contact me on my no. [protected], [protected] before delivered

                    Order no. [protected]
                    Awb no. Ggnpcp10114259

                    Jitender verma
                    Gojavas Courier customer support has been notified about the posted complaint.
                    Dear Customer,

                    Thanks for writing to us. As we can see, your order is out for delivery, should reach you any time soon. You may track your order here: -http://www.gojavas.com/docket_details.php?pop=docno&docno=GGNPCP10114259. For any further assistance, please feel free to write to us, we'd be glad to help.

                    Regards,
                    Team gojavas
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                      S
                      Sneha Ganesh
                      from Chennai, Tamil Nadu
                      Jun 17, 2016
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                      Address: 60006
                      Website: Gojavas.com

                      Awb number unisdexnp842165.. Due to pincode mismatch issue it's been out for delivery for around seven days.. Though i have updated correct pincode they did not give proper response.. They can't give real time tracking and don't care to deliver it to trichy.. I have registered a complaint in consumer complaints forum.. I am going to take this to higher level..
                      Gojavas Courier customer support has been notified about the posted complaint.
                      Dear Customer,

                      Apologies for the inconvenience caused. We've reviewed your concern and have escalated it to the concerned team, shall make sure that your order gets delivered to you asap.

                      Regards,
                      Team gojavas
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                        F
                        floydnaman
                        from Kolkata, West Bengal
                        Jun 16, 2016
                        Resolved
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                        Resolved

                        Address: Gurgaon, Haryana, 122009
                        Website: www.gojavas.com

                        Docket no.: c00532572
                        Item: adidas hellion 1.0 black running shoes
                        Order id: [protected] (Jabong)
                        Placed on: sat, 11th jun'16 at 9:05pm
                        Delivery estimate: fri, 17th jun'16

                        The tracker says the item has been 'delhi outbound' for the past 3 days and the delivery estimate is shown to be 17th june (I. E. Tomorrow).

                        Can you please confirm if the package will be delivered tomorrow or not?
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Gojavas Courier customer support has been notified about the posted complaint.
                        Jun 16, 2016
                        Updated by floydnaman
                        Docket No. C00532572

                        The tracker says the item has been 'DELHI OUTBOUND' for the past 3 days and the delivery estimate is shown to be 17th June (i.e. tomorrow).

                        Can you please confirm if the package will be delivered tomorrow or not?
                        Dear Customer,

                        Thanks for writing in to us. We've reviewed your concern and have forwarded it to the concerned team, shall get this checked and ensure your order gets delivered asap.

                        Regards,
                        Team gojavas
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                          S
                          Sneha Ganesh
                          from Chennai, Tamil Nadu
                          Jun 16, 2016
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                          Address: 600006
                          Website: gojavas.com

                          Unisdexnp842165 is my awb number.. As there was a pincode mismatch it got delayed.. But though we have updated it there is no proper response and they give the same status for around four days.. Worst ever courier service.. And till now i have not received the package.. It still says in transit.. And they can't even give any real time status.. Bull site.. I am planning to register a complaint against them
                          Gojavas Courier customer support has been notified about the posted complaint.
                          Dear Customer,

                          Apologies for the inconvenience caused. We've escalated your issue to the concerned team and shall ensure your order gets delivered to you asap.

                          Regards,
                          Team gojavas
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                            N
                            narasimha gadi
                            from Bengaluru, Karnataka
                            Jun 11, 2016
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                            Address: 560076
                            Website: www.jabong.com

                            My product name is invicta
                            Invicta pro diver analog black silver watch and these is my order id: [protected]. I placed on: sun, 5th jun'16 at 11:35pm
                            And my delivery estimate: thu, 9th jun'16 these product not reached to me these courier guys not yet call. I want to know where is my product what is the issue. My product is lost or my product is with the courier guys itself.
                            Gojavas Courier customer support has been notified about the posted complaint.
                            My product name is Invicta
                            Invicta Pro Diver Analog Black Silver Watch and these is my Order ID: [protected] .I Placed on: Sun, 5th Jun'16 at 11:35pm
                            and My Delivery Estimate: Thu, 9th Jun'16 these product not reached to me these courier guys not yet call.i want to know where is my product what is the issue .my product is lost or my product is with the courier guys itself.

                            Product not yet received - Comment #2459896 - Image #0
                            Dear Customer,

                            Apologies for the inconvenience caused. We would request you to please share the tracking id with us so that we may get your issue addressed asap.

                            Regards,
                            Team gojavas
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                              B
                              babloo1011
                              from Delhi, Delhi
                              Jun 9, 2016
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110008

                              I have received the product order no [protected] & [protected] (Black temperature compass watch) for rs.396/-on dt.04-06-16 and that was returned through gojavas courier receipt no is357895 & 357896 respectively doc. No. P100003 on dt.05-06-16. But the amount did not refund in my account as yet. So pls refund my money immediately. Thanks,
                              Regards,
                              Ashok khandelwal
                              748 baba farid puri west patel nagar new delhi-8
                              Ph.[protected]
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Dear Customer,

                              The return request numbers shared by you are incorrect. Request you to please share the correct return request id's with us at [protected]@gojavas.com, so that we may get this checked with the team.

                              Regards,
                              Team gojavas
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                                J
                                jagadeesh gurugubelli
                                from Mumbai, Maharashtra
                                Jun 8, 2016
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                                Address: Srikakulam, Andhra Pradesh, 532001

                                Dear sir/madam,

                                I have purchased arnova 10inches g2 tablet of rs.1999/- + cod charges rs.150/- extra from go javas. The parcel was came and i have paid rs.2150/- to courier boy and collect the parcel. After collecting the parcel i have checked and founded the tablet was got damaged and it is not working. I have informed to courier people which courier was deliver this parcel immediately. They told me to file the return complaint. I tried to return the product to the consignor (Go javas company) and i need to replace the product immediately.

                                Kindly do the needful.

                                Thank you,

                                Best regards
                                G. Jagadeesh,
                                Mob: +91-[protected].
                                +1 photos
                                Gojavas Courier customer support has been notified about the posted complaint.
                                Dear Customer,

                                We're sorry to hear about your experience. We would request you to please get in touch with the seller to claim refund/replacement of the product since we as logistics partners are solely responsible for delivering the orders. Should you require any further assistance from us, please write to us at [protected]@gojavas.com, we'd be glad to help.

                                Regards,
                                Team gojavas
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                                  A
                                  aryangadget
                                  from Mumbai, Maharashtra
                                  Jun 3, 2016
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                                  Address: Gurgaon, Haryana, 143002
                                  Website: snapdeal

                                  Sir
                                  Today 3 June 2016 a courier boy from gojavas courier company came to my house and threatened my mom to accept the parcel of rs 499 of led bulb, while she was saying that my husband is not at home so come to another day but he misbehaved.so please at least teach him some manners and take some action against him.Thanking you.
                                  Aryan
                                  [protected]
                                  Amritsar 143002
                                  Gojavas Courier customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We at gojavas never encourage such behaviour, we would like to extend our heartfelt apologies for the unpleasant experience you've had. Request you to please share the tracking id with us at [protected]@gojavas.com, so that we may get this investigated on priority.

                                  Regards,
                                  Team gojavas
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                                    S
                                    Suraj Kaul
                                    Jun 2, 2016
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                                    Address: Burhanpur, Madhya Pradesh, 450331

                                    I want to say that our product was not delivered by the courier boy then i was went to u r courier office at burhanpur there ur courier boy was said to me that u r parsel was not came and may be lost by us so ...now what i dooo...please take action against the u r agencee head in burhanpur m .p. Thank you sir...i wished that u will be solve my problem...
                                    Gojavas Courier customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We apologize for the inconvenience caused to you. Request you to please share the tracking details with us at [protected]@gojavas.com, we will definitely help you out.

                                    Regards,
                                    Team gojavas
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                                      tarunkrishna
                                      from Mumbai, Maharashtra
                                      May 30, 2016
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                                      Address: Gurgaon, Haryana, 680026

                                      The products i ordered have not yet been delivered despite last date being 27th may. When i tracked the order, it showed that your people made an attempt to deliver on 17th, but none of them came to my address and product was not delivered.
                                      When i lodged a complaint at jabong, i got a response saying the shipment was delivered.
                                      Docket number[protected]
                                      I will be forced to file a case against your firm in court if the response is not made.
                                      Hoping for the soonest response.
                                      Gojavas Courier customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      Apologies for the inconvenience caused. We have escalated your issue to the concerned team and shall ensure your order gets delivered to you at the earliest.


                                      Regards,
                                      Team gojavas
                                      Dear Customer,

                                      Our team tried contacting you but couldn't get across. We would request you to please share your alternate number with us at [protected]@gojavas.com so that the delivery could be coordinated asap.

                                      Regards,
                                      Team gojavas
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