Golden Forests India Ltd — claim for recurring amount of gpl & gfil

Hello,

My mother invested in form of recurring deposit for 28 months.
Below are the details:
Name : pratibha mishra
A/c no. : gra12229
Last receipt number :228723

We are trying t o claim the amount but it says account invalid.
Same is the case when i am trying to claim for my late grandmother with below details :
Account for gfil : ruc238355
Name : girja mishra