Golden Forests India Ltd — invalid account number

Would like to solve the issue regarding filling of claim form details in the start section. I am ram avtar (Depositor), holding a account in golden forests (India) limited (Gfil limited) bearing the account no: 01/9/rub233120 00/275. After filling all my details and submitting the details in the first section, i'm unable to move to the next section where it is generating a pop-up message as account number is invalid and shows name/amount/receipt number mismatch sometimes... I hereby request you to please solve this issue as soon as possible.
Thanking you sir!...
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Mr. Ram avtar and other investors please fill the account no: 01/9/RUB233120 00/275 as RUB233120 ONLY. WHEN YOU FILL YOUR ACCOUNT NO. ONLY AS RUB233120 YOU DID NOT RECEIVE ANY MESSAGE ABOUT INVALID.

ALL FORUM SUBMITTER PLEASE NOT FILL ACCOUNT NO. 01/9/ ETC. ONLY FILL AFTER THAT.
FOR MORE INFO EMAIL ME [protected]@zoho.com
Pankaj131995's [Complaint's author] reply, Dec 17, 2018
Sir i tried but again it's shows invalid account number

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