Gonoise.com — Received wrong product

Address:	Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101
Website:	www.gonoise.com

Hi team, I had a Noise Shots Beat earbuds, and the right earpiece stopped working inside the warranty period and I tried to get it repaired, so after contacting the service center I got to know that its not possible to repair and only replacement was possible, and they also said that they cannot replace my earphones with same product as the company have stopped sales of that specific product, so they informed they will provide a newer version(Noise Airbuds - Jet Black), provided I pay an amount of ₹50 as an upgradation charge, I made the payment and my earbuds were collected from me, and I was waiting for the new product. I didn't receive the product by the promised time, after one week of expected delivery date I had to check with the Noise customer service team daily for any update, for which there only response was that, it was pending with the courier service and the product will reach within 24-48 hours, when we checked with the courier service (Bluedart) they informed us that they have not received the product and the tracking id noise provided was invalid, after doing this process repeatedly for one week, I finally received the product on 26/09/2021, But I received a different product (Buds VS 201) which is ₹500 cheaper than the promised product, and I am not accepting this product. Please assist with resolving this issue. I have attached the original invoice of the product I bought, the invoice for the upgradation to Airbuds, the images of the product I received and the email confirmation from noise team.

Resolution: I am expecting the get the product I paid for, that is Airbuds and give back the one I received, I am not willing to give back the wrong product Buds VS 201 unless I receive the right product as if I return this now, I don't know again when I will receive the product from my previous experience.

Dates:

Original purchase: 24/10/2020
Replacement Date: 30/08/2021
Date of damaged product pickup: 31/08/2021
Date o[censored]pgradation: 10/09/2021
Date I received wrong product: 26/09/2021

Prices:

Original product (Noise Shots Beat) : ₹1749
Product noise said they will deliver(Noise Airbuds): ₹1999
Product I received(Noise Buds VS 201): ₹1499