Gonoise.com Complaints & Reviews

I am also a victim of their scam. Lost my charger dock type 4, for Noise ColorFit ultra 2 smart watch. Hence tried to order for another one. To order this, it was a weird process. For it I had to register complaint. Anyway, they send an email with payment link. I paid Rs. 399/- online. After that till date no invoice generated. No order ID or tracking ID, no information regarding despatch from the company. Despite few mails sent by me, no reply from company. Thank God, it was only ₹ 399/- for charger cable. Decided not to purchase any Noise product in future.

Purchased the smartwatch from gonoise website Order ID : #[protected], product got delivered on 13th July 2023. Issue face fast battery draining and bluetooth calling not working . Launched complaint on gonoise website ticket ID is 1849242. Customer service is zero, cannot reach anybody on their helpline made multiple attempts all we listen is automated IVR options and few links we get on email and SMS, which is not helping at all. After trying for almost 10 days I have given up now, fed up of back and forth emails they simply do not want to do anything . This post is mainly help future buyers of product of this company, beware not only you will loose your hard earned money but peace of mind also.

The charge is draining very soon, even after charging it 100% it gets to 0% in half an hour.

Hi, I have Ordered Gonoise Smart Watch from there website and i have received a Defective product and i have raised a complaint with them and Ticket ID is 1818044. They have sent a return Pickup and the product was return picked and it is delivered to them yesterday and now when i check the status of the ticket it says ticket not found. Now i do not trust these people and they say 7 Day replacement but when we request for replacement they say we will take the defective product and will repair the product and send us back it seems. why we need to buy a new product from them and get it repaired with them.

I want Refund for this and repaired product. Please help.

I ordered noise beads but it's not getting started. The LED on earbuds isn't showing any light neither while charging nor while opening the case.

I had bought noise watch from Amazon which worked fine for 5-6 months and now screen guard was not working, I complained whose number is -1721466 which is still not solved by them and they are telling the watch as fiscal damaged which That hasn't been rectified yet and they are calling me repeatedly asking for Rs 999 to get it rectified. The watch is correct but they are asking for money by making false claims. And I complained to the higher authority but no response was received from them. You are requested to kindly look into the matter and take appropriate action.

You are harassing me, let me remind you that the product is not physical damaged and you are requested not to make false claims.
You are repeating the same thing again and again and you are troubling me.

You are requested not to call me repeatedly to make claim amount payment.
It does not suit you and your company, if you do this way, then I will have to complain about Harsment and Spam and I am doing it.

Smartwatch not working after 1month i registered a online complaint 2 times because there is no service centre in Bangalore.
2 times my complaint closed without intimation or without call.

First I registered a complaint for strap broken ( complaint no. 1534884 Dated -6/4/23). After attending this complaint strap change but they sent me defective product that is not on & working.

I registered a new complaint on dated 17/4/23- no. 1561449.
Related to this I explain properly to technical support team and sent Video also about issue.
Then they arrange to pick up this product, but they given me unrelivable reason like phone not reachable, product photos not match. Then I called to customer care no i. e on dated 25/4/23 but no any information I get it about complaint, so I again called on same no. dated 26/4/23 time 12.36 pm. Mr. Yash Varma attend this called, again I explain all details about my complaint, I'm very irritated that same answer they given like we concerned about your problems etc. Then they hold my phone for next procedure, but in meantime Mr. Yash Verma talking with their Caligue this word (kitna bhonkti hai yeah Kai kai & also said ye courier wale bhi chutiya hai). When I told to him I listen all this bad things you told to your Caligue, they given me answer it's background voice but I clearly listen that voice is Yash Verma's only.
After this immediately I received a message for pick up rearranged and courier person also pick my product in hour (1.30 pm)

I can't understand what type of people you hire for customer care. They using this type of bad words for customers.

I already suffering from your bad service and now this type of behavior.

I expect reply from you.
Regards
Surekha Vanaye

I have ordered noisefit evolve 3 vintage brown on 28th march, received parcel on 30th night.. Next day opened parcel pack and saw intact product packet of vintage brown. Next day when i opened product packet to charge the watch, to my shock it was a black watch. Its cheating. They sent packet of brown and inside different watch. Since that day till today i am contacting their customer care and they are harrasing by asking for pics videos and what not. Always after sending every thing they mail saying sent to concerned department. When mistake is on their part, why harrasing me . I have paid gonoise and i must get the product for which i have made payment. They are not replacing it.

There was very small piece gap in the strap, which is manufacturing defect, incase if we pull the strap while removing from rish, strap itself will get on hand. When i noticed this i have raised ticket and jan[protected] i received email saying that generated a compliance:1372836 and there is multiple dehlivery awd,[protected],[protected],[protected], they all are claiming that they called and unable to reach xyz reason; even between i got call from noise customer care (I never able to call them when i dial; because its never connected to customer care, if they pick it will be silence) we had indetails call with him, and look like they are not even so responsible to sort out and they have no. Reason to justify why its delay; even no one cares from their end too and customer is sufferings after buying product (I just kept my watch or shelf). This is too bad from the customer care side and never seen such irresponsible company ever. I'm still waiting from noise as this is look like monopoly in the market post buying the product, as customer care team not responding as expected nor no other escalation metrix they are sharing to the customer (Even asking name or email for further escalation, they dont share nor they dont have)

Ticket number . 1341770
The Gonoise Team called to inform us that you had damaged the product and that it would not be replaced or repaired for free.
How can we damage the smartwatch belt strap connector?
We have never encountered such a problem in another smart watch manufacturer.

and srongly belive that Quality of product was not up to mark.

The quality of Gonoise smart watches should be reviewed by the BIS (National Standard Body of India).

I need my hard money back or repair smart watch of free of cost.

I ordered a Noise Colorfit Caliber Smartwatch from Flifkart on June 13, 2022, GSTIN: 19AAICA4872D1ZL.
I had only used this watch a few times since receiving it, and in the month of December 2022, I discovered that the Smartwatch belt strap connector was damaged because one side of the belt was not connected.
How is it possible for a smartwatch case to be damaged after only six months?
Noise is a low-quality product.
I have been compliant about this issue with Noise and received a reply with ticket number 1341770 stating that hardware repair costs Rs. 1199.
The cost of the product was 1999/-.
I will not paid any cost, its should be free of cost repair,
as a product quality issue by The Noise Company.

I ordered Noisefit Core 2 Buzz(Order Id: #2397006) on 18th Nov 2022. The first time I got damaged with some scratches on the glass. so I have complained(ticket ID is 1268855) on the noise website with a damaged glass screenshot. But no one is checking which is the problem or damage in Watch.

They just return the same damaged glass watch with more damage on the dial side view. And return without charging cable with a broken box.

As Noise mentioned on your site, "Noise will dispatch a replacement or initiate a refund immediately". Please initiate a refund process for my money. Because I have experience with the replacement process and returning the same watch.

Now it's almost 2 months and now I can not trust the Noise team. Please just refund my money.

Hi my name is Rahees Maliyekkal, I've ordered a product called Buds V402 on the date January 2nd, 2023 at the time 18:01 using my debit card. After I ordered the product I got the mail saying that my money is debited from my account, but when I went to MY ACCOUNT in the homepage of your official website of NOISE, and clicked on MY ORDERS but it is not showing there. I'd like to get a refund or give me my order confirmation. I'd opt for a refund because you guys have a really bad customer service. This is the 2nd or 3rd mail I'm writing to you guys, and I haven't got any reply or response from you guys and I'm really disappointed. I have the proof of my transaction details, transaction IDs etc. . I'm attaching the transaction details here.

I'm unable to Use the Noise Fit app
Kindly resolve the issue asap

Noise smart watch display not working. Shreya Kadam
Contact:- [protected] / [protected]

Sir I purchased my Colorfit noise watch in 2020 That was working good with noisefit x app but now that is not getting connect with new noise fitness and health app please solve this issue earliest

I purchased Noise two headphones on Noise official site on 9th November.
But received on 20th November. After opening the package there is no seal on the product. Full dust/strains & broken box & No Charging Cable, No User Manual, No Warranty Card, & NOAUX-In Cable in box.

Order I'd:2368349
Order bill no/shipping no:[protected]
Shipping by: E com Express
Box Mfg: July 2022.

My product has returned for service and reach the service center for more than a week yet it's still there no update over anything

I have placed an order of Smart watch with GoNoise order no. is 2193377. But the product i have received is totally different from the product that i have ordered. I requested many times for replacement but they have not given any responce....