Google India / Tez — amount deducted but not received by the recipient & also not got the refund

krishna gudelli

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400012

Dear team,

I have done the jio recharge for rs,. 349/- on 10.09.19, transaction got failed, after 1/2hr but amount is debited from my account till date i have not received the refund inspite of continuous followup with the google pay, they are simply telling me that i will receive the refund in 3 working days our investigation team is working on the same, but it is almost 20 days have passed, but not getting proper revert & some how i have received the case ref no.[protected].
Requesting you to help me out to get my hard earned money back

Date description withdrawals
10-09-19 imps outward org upi to [protected]@citibank, ref no - xxxxxxxx5093, amount to pay 349

This is the bank statement reference.

Please help me out

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Google India / Tez customer support has been notified about the posted complaint.

Oct 03, 2019

Updated by krishna gudelli Till the issue is not yet resolved, not i got the money back.
Please help me out to get my money back

Jun 19, 2022

Updated by krishna gudelli Dear Team,
Till the date i have not received my refund amount kindly check & refund it with interest

Jun 22, 2022

Updated by krishna gudelli Dear Team,

on 20/06/2022 i have received the mail from [protected]@gmail.com, and morning i have received the call from him stating that he had received the complaint regarding this, so he his asking me to download the anydesk on my mobile & link the payment gateway, post which he is asking me to input all my bank related & transaction related details. if amount is debited then within 24hrs amount will get credited what is the meaning of this i have mot understood, inspite of sharing citi bank mail screenshot & also transaction details why i need to link my bank details with payment gateway that too using anydesk on my device. kindly clarify.

Jul 26, 2022

Updated by krishna gudelli Dear Team,

Kindly update on this or else i need to file the case against this issue against googlepay & Jio team, and also googlepay team is suspended my account.