Google India / Tez — money refund

Address:Bhavnagar, Gujarat, 364001
Website:[email protected]

Dear ms. Gandhi

We understand your concern.

As informed earlier the transaction of amount rs. 6, 999.00 has been successfully transferred to beneficiary vide reference number[protected].

Hence we request to check with beneficiary bank with the rrn number received from npci (National payment corporation of india).

We request you to forward the confirmation mail from the merchant containing the refund details for the disputed transaction to assist you further.

Biller name

Amount refunded

Payment id/reference id of refund

Date of refund

Note : merchant confirmation mail should contain from email id, to email id, amount, date and time for further assistance.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Mohammed jameel ahmed
Customer service officer
Icici bank limited

Dear parag,

Greetings from mi india customer support. My name is mohika.

It is sad to know that your amount has been debited from you account but the order was not confirmed. I will surely help you in this regard.

I regret to inform you as we have checked the status of your order number [protected] and found that we have not received payment as the transaction was failed due to payment time out. So, it will go to source of purchase directly. Please get in touch with the respective bank.

I hope this information will be helpful to you.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

You will receive a survey link on this email id, please do not forget to rate your experience with us.

You can also find answers to commonly asked questions here-

http://www.mi.com/in/service/help/#category_id=1&pagenum=1&channel=1

Regards,

Mohika

Mi india customer support

Website: www.mi.com/in

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Google India / Tez customer support has been notified about the posted complaint.
Sep 01, 2018
Updated by Parag Gandhi
Dear Parag,

Thank you for contacting Mi India customer support. My name is Somanna.

We see that you are waiting for the refund of your order [protected]. I know how eagerly you are waiting for it. I would like to inform you that as per
the escalated case status, we have not received the payment. So as requested you by our team, please raise a dispute in your bank, they will be able to assist you further.

Hope the above information helps you. If you need any further assistance, please feel free to get in touch.

Thank you for choosing Mi. Have a great day.

Regards,
Somanna Ranjan
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
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    Google India / Tez Phone
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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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