Google India / Tez — money transferred does not gets credited in the receiver's a/c as well as refunded in sender's a/c

On 13th feb 2019, i have initiated a money transfer from my google pay a/c to my relative a/c. The transaction details are furnished below-

Upi transaction id[protected]
G pay transaction id-cicagkdsyecffq
Upi [protected]@okicici
Date and time-12feb 12:50 p. M.

From a/c-#0322 icici bank kahalgaon
To a/c-#4799 bank of baroda kahalgaon

The money doesn't gets credited in receiver a/c and money got deducted from my account. Till now, money refund doed not takes place in my a/c after raising several complaints to the company.

So, i request you to please resolve my issue as soon as possible. I will be highly obliged to you.