Google India / Tez — payment not credited in beneficiary account.

I had made a payment of rs. 10000 from my sbi bank account to a federal bank account threw google pay. Thats of transaction is paid but the money is not yet credited in benficiary's account. It has been three weeks. I raised a dispute in the app right after three days but its still pending. The details are attached below. Please look into the matter and do the needful asap.
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Hi Team,

Kindly help as I had tried to recharge my number [protected] but due to app issue recharge done on wrong number [protected]. I had approached the same time to cancel the transaction but google team is not bothered to help us.

Email id :Raghav.[protected]@gmail.com
Compain number:[protected]

Payment failed but the sender account money gets debited. It hasn't reach my account, I am the receiver. The sender doesn't want to take any steps and I am stumbling. Kindly help
Amount debited and transaction (june 15th) is in still process from 20days..contacted gooplepay customer support, raised a dispute..still issue not resolved.

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