Google India / Tez — rs 250 deducted by gpay but not credited to ola - pending since 3-july-2019

On 03-jul-2019, i paid rs 250/- to ola cabs using google pay. The google txn id: cicagkdq742nxg/ upi txn id[protected]. Amount got deducted from my bank account. But ola cabs claims they never received the amount. I had to pay ola in cash. Now, since i am following up with google pay india customer support since then to figure out to which account they have transferred the amount. I have neither got any answer to that nor i got my refund back. It's 3 months now. I have made numerous calls to customer support to which i get nice verbal assurance that it will be resolved in 3 business days, but that never happened till today (07-sep-2019).
There is no escalation contact other that just customer support. I have written to grievance officer, google pay, mountain view, ca 94043 usa. But got no response.

With this kind of pathetic customer support from google pay, like me there thousands of customer loosing money everyday.
I would request you to intervene and do the necessary mediation to help and safeguard the interest of innocent customers.

I raised the complain here. But it is marked as resolved w/o any discussion! It is even more pathetic.