Google Tez App — upi transaction not processed but money is debited

Address:

560076

Dear sir /madam
I had initiated a upi money transfer of rs.1000 from my kotak mahindra bank account to manju. [protected]@okhdfcbank (Upi id) on 3rd of october. This was done using google's new app called tez (Upi payment application). The money was deducted from my account, but it was not deposited to the beneficiary's bank account (Manju. [protected]@okhdfcbank).
So i am raising the complaint with you please resolve this immediately. As i'm am a student 1000 rs is a big amount. I hope you do the needful.
Thank you.