Google Tez — national payments corporation of india [npci] payment successful but amount not credited - hdfc to iob bank transaction in google tez app

Address:Rangareddy, Andhra Pradesh, 500072

Hello team,

The amount rs. 6300/- was transferred using upi service to my account no. [protected]; iob bank, kakinada suryaraopet 002140 branch from issuer bank hdfc and sbi. Payments are shown as successful at senders end and money is not credited to my account. Please look into this and resolve asap. It has been 10 days since this transaction happened.

The transaction details are

Date of transaction :[protected]
Upi transaction id's :[protected] for an amount of inr 6300

[protected] for an amount of inr 152

[protected] for an amount of inr 150
Application used : google tez

Amount : rs. 6300/-

Thanking you,

Venkata raju peddi

+91 [protected]
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Feb 20, 2018
Updated by Venkat Peddi
Hello Sir,

The amount Rs. 6300/- was transferred using UPI service from my account No. ‎[protected] HDFC bank, Nanakramguda, Gachibowli branch, hyderabad to IOB bank account beneficiary with account number [protected] on 3rd Feb. Payment is shown as successful at my end and money is not credited to receivers account. please look into this and resolve ASAP. Attaching images of transactions in both banks for reference.
I need the money on an urgent basis it's been 15 days. Please help.
'HBL=[protected]' - Hdfc complaint number.

Regards,

Venkata bhima raju

[protected]
[protected]@gmail.com

Feb 22, 2018
Updated by Venkat Peddi
Hello HDFC Team,

Please respond its already 20 damn days since the issue has occurred. THIS IS THE WORST EVER BANK SERVICE I HAD GONE THROUGH.
Complaint comments 

Comments

Dear Customer,

I request you to share your customer Id, complete issue, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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