Goshoe — wrong product get delivered

Hi,
I have ordered an item(student sports casual shoe) from GoShoe.in on 13th February 2019 and the product got delivered on 19th February 2019. When I opened the box, it was completely different product which is a low quality product. Then I have wrote couple of mails to [protected]@gmail.com (which I got from the order confirmation mail) and they not given any reply till now.
I was finding every possible ways to give complaints against them after the delivery day but today only I got this website.
The images of ordered item and received item can be attach with this complaint.