[Resolved]  Grabgear — Received Faulty product for order Invoice #KL206217

I have placed an order on Sep 24th 2022 for Lenovo Tab P11 Plus and received the product on Sep 28th 2022 evening only. When i switch the Tab we find some display issues in that immediately I shared the screen shot and Videos thru Grabgear whatsapp. and they replied me it is an software issues, ask me to connect nearest service center. Next day Sep 29th 2022, i visited the customer service in Chennai Ashok Nagar office, and they checked and confirmed it is hardware issues, since i received a product on Sep 28th itself, they asked me return or replace the product with seller itself. immediately I informed the same to the Grabgear thru WhatsApp itself and they asked me to replacement in service center itself since it is having warranty. but i informed them since t received the product as an defective and i asked them to replace the product and raised the request ticket id-[protected] for the same on Sep 28th 2022 itself. till now there is no communication from them, I keep on sending remainder mail and messages on daily basis, but no response from them. please help me to get either replace the product or return my money. Also they didn't mention the product model no or IMEI no in the invoice.