Grand Tourio Customer Care
Grand Tourio Holiday Solutions Pvt. Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
104
COMPLAINTS

Grand Tourio Customer Care

Grand Tourio Holiday Solutions Pvt. Ltd.

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Address
No: 302-303, 3rd Floor, Surya House, Near Vidyavihar Railway Station, 7th Road, Rajawadi
Mumbai
Mumbai City District
Maharashtra
India - 400077

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
19
down
16

Additional info

Key Executives and Sales Offices


Rajesh Ravindran Kovil
Director

Savio Das 
Director

Shugan Ganesh Doss
Director

Beena Gangasing Negi
Director


Thane
2nd Floor, Y Building, Flower Valley, Opp. Viviana City Mall, Eastern Express Highway, Thane (W) - 400601

Andheri
Shri Krishna, 6th Floor/601, Opp. Laxmi Industries, Near Fun Republic, Andheri - 400053


Customer satisfaction rating
9%
Complaints
104
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 06:00 pm
SunClosed

Grand Tourio related photos (10)

Grand Tourio Complaints & Reviews

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Grand Tourio — false information about services

 Tp Tp on Jul 9, 2019
I have purchased a membership from grand turio but these # company is not helping for keeping their promise and plus when i wanted to upgrade but they said they cant do, while taking membership they always says about we will do this and that multiple things were promised but their contract says different and the customer care is not at all helpful for the explanation.

Custmore care number is [protected]

I wasnted to terminate it while buying they said they will return the amount but now they refuse...
Complaint comments  Read comments Complaint category Travel Agents

Grand Tourio — cancellation of membership and refund of money

 samratsethia on Jul 5, 2019
I was lured into taking membership of grand tourio by showing a rosy picture and making tall claims but all the promises about exotic vacations are fake. Their representatives imran khan, bhavana, pooja, are not reachable. No response to phone calls, sms, whatsapp messages.

I had paid 75000/- for the membership. I need a refund of the same. Please take on record the complaint & advise future course of action. The fraud activity also needs to be investigated so that other consumers are not looted.

I hope this consumer complaint forum is able to resolve the issue. At...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Grand Tourio — holiday booking not entertained

 Mukesh Shaah on Jul 4, 2019
I am trying to contact them but all phone switched off or not answering since a week. My membership number is[protected] They are responding to my call or mails. Would like to know the status of my request or would like to have the refund of my membership...I tried to contact their representative Imran Khan, Rushikesh Muzzamil and Pooja Mishra but no one responds or phones are switch off even their Head office phones in Vidaya Vihar are not Operating nor the mails being answered. Planing to go to consumer court soon to expose their fraud....
Complaint comments  Read comments Complaint category Other

Grand Tourio — timeshare company no services.

 Mukesh Shaah on Jun 29, 2019
I have taken holiday membership from grand tourio with gead office in vidya vihar mumbai... I visited their branch in andheri.in august 2018... But now that i am trying to book my holiday their all contact numbers are switched i have also sent them mail on their website but no answer since last 2 weeks. Their executives cell phones are now switched off. I would like to take back my money since i have not yet been able to get any service.. Esp the holiday request. Nor dinner coupons as promised. Arrange for refund of my membership fee......
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — services like dinner booking or holiday booking not entertained

 Mukesh Shaah on Jun 29, 2019
I am trying to contact the main office since 2 weeks of booking dinner and also holiday booking but all cell numbers or land line numbers given to us or not in service. I did send mail three times and am calling them on land line and also cell numbers given to me. I also call their customer support but no response their executive numbers are also switched off please do the needfull...
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — pathetic customer service - member since 2 years- need my money back

 Abhijeet Apte , PMP,ITIL on Jun 21, 2019
I had taken membership for 3 yrs in May 2017. Following is my feedback
1. We never got movie tickets without huge followups.
2. Movie tickets were not given every month- Every other month they had reasons like - Server down, Not possible this month, Office network issue etc.
3. Whatsapp number is absolutely useless.
4. I used to go and meet them in vidyavihar office at times.
5. Still not able to utilize full nights because of horrible customer service.
6. Need my money back as promised. ( Contact person Muzammil from Grand tourio )

Tips...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Grand Tourio — non refunding of money

 ketan1989 on Jun 19, 2019
Hi Team,

I contacted to company and ask for the refund because of not getting all over services mentioned at the time of agreement with proof.Even after promising to refund the money, company member giving lot of excuses at the time of refund and services. His main reasons are our server is down, our reservation team is not available / they are out of town, our office location is in shifting mode etc.

There is lot of misunderstanding between the whole team working for this company. Sales person giving lot of offers, terms and gifts but reservation / operation team...
Complaint comments  Read comments [1]Complaint category Travel Agents

Grand Tourio — membership cancellation and amount not returned

 rajni.rani01 on Jun 17, 2019
I have visited grand tourio office on 9 may and given the cancellation reauest. I had a word with Mr Muzamil and he assured me that I ll get my refund amount in June 1 week and given me his number to reach ...since then he never responded to me and till now the amount is not received.

I have given complain before as well but no resolution. They have taken down the original paper from me and still not responding to mail either and on phone call as well.

These guys are cheater. I want to lodge a complain in consumer forum....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Grand Tourio — fraud

 Vrushali Bhatt on Jun 13, 2019
I am a member of this fraud company. Initially when we asked for Movie bookings and candle lught Dinner they gave us the tickets and hotel bookings but since this April 2019 we are calling continuously on their numbers but no response. We wanted to book for holidays at Bali but they mailed us saying that they are shifting their office and start within a week again. We are lodging a police complaint today against them.
V bhatt...
Complaint comments  Read comments [2]Complaint category Business & Finances

Grand Tourio — no service as per agreement and thus, refund of money and membership cancellation

 asra103 on Jun 11, 2019
We have incurred huge cost in excess of Rs. 3.37 lakhs by taking a 12 year membership plan of Grand Tourio Holiday Solutions Pvt Ltd. (Grand Tourio). I was promised by the company executive Mr. Imran and Ms Puja that we can avail holidays upto 6 days and 7 nights once in a year (any time of the year) from the date of membership and entered into a proper agreement with the company for this purpose on 21.07.2018. But we are not getting promised services of free annual hotel reservations etc. in first year of membership itself.

We were called by representatives of GrandTourio to office...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Grand Tourio — no response is coming by mail or by ph

 Tapaswini Panda on Jun 6, 2019
This is a travel company. Which provides hotels rooms in all over india. The main branch is in Andheri and sells office is at thane. They take 65000 from us and tell they are going to provide rooms in hotels anywhere in india for 4 yrs while we r travelling. They are cheating with customers. I continuously tried from many days to reach them by ph and mail no response is coming.i have already paid 65000.please help....
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — complaint dtd 13/04/2019 not resolved

 Jagdish Tayade on Jun 5, 2019
On 13/04/2019 i have complained about non receipt of membership fees rs 80000
Cancellation approved by company on 29/01/2019. I was assured to get refund within 45 days from 29/01/2019 however till date company staff is avoiding to settle my claim by giving false promise. They have shifted their vikroli office and yet not declaring new head office address with ulterior motives to dupe the members without giving any service or cancelation of membership.
Jagdish tayade...
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — unprofessional service. want refund back.

 baghel.pp12 on Jun 2, 2019
Hi,
I, rinku baghel, took membership on 10/03/2018, and paid rs. 75000 as half the amount at their andheri office.
They gave lots of commitments like air fryer, 5 star stay at hotels, free movie tickets every month. Its more than a year now, and i feel cheated by their blatant and unprofessional behavior.
No one picks up the calls, and they send automated mails to every query.
I have not seen movies since last 5 months. They send mails like weekend quota over, changing office location,.. Even for weekdays they are not booking tickets.
Now they say this was...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Grand Tourio — no response from the company after club membership

 Annamika Seth on May 31, 2019
I bought the club membership package of rs.50, 000 on 28th nov 2018 in andheri west. After the initial formalities and payment, i am trying to get in touch with them and there is no response. Their customer care nos. Are hoax and the reference nos. Provided by the team during their exhibition are not picked up. They message saying contact this person and that person with no one taking responsibility to contact us back. I have been robbed of rs.50000 with false promises of holiday and club...
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — fraud and not returning membership money after committing

 Pankaj.mehra07 on May 25, 2019
I have raised the complaint t on 17th jan but yet it is not resolved, we really need the intervention to save us from this fraud.
After putting the complaint in the portal, they called us and commited for refund of membership after deduction, written letter also submitted by us and last month, they called me and told that your request for refund, they got approval from their management and you can collect the cheque, then after immediately they stopped lifting phone and auto reply of mail, i am getting like they are shifting their office. We are really cheated, please help otherwise it’ll...
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — not received free gift air fryer since last 8 months

 [email protected] on May 25, 2019
I took the membership in the name of rakesh garg, in the month of oct-18 and i was promised that i will get air fryer within weeks time and some. Body will deliver at home, but 8 months lapsed and i had lot. Of communications and every time. Promised that will get in some time after lapses of this time. Not yet delivered

Now i am sending communications and tried to call them, but getting any response from them

Rakesh garg
[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — cancellation membership

 raviacharekar on May 21, 2019
Dear Sir/ Mam,

I m Poonam Acharekar from Badlapur, I have received a call on 24/11/2018 from Grand tourio informing me that I have own 3 free gifts for which for which I have to attend a 45 min presentation, we decided to attend it.on reaching there Ms Komal attended us on the table, she tried to convince us for Indian and abroad holiday, she told us that it's one day offer, you have to take it or leave it, we left the offer as it was beyond our financial ability .but in mean Time we have paid Rs 10000 as an advance by my debit card to their ICICI bank account but we had decided...
Complaint comments  Read comments [1]Complaint category Other

Grand Tourio — fake promise & refund of money

 [email protected] on May 18, 2019
At the time of membership on 12.11.2017, the company promise me two minutes movie tickets, candle light dinner (With pathetic customer service) now for booking the holidays they simply denying the request without proper check of last holidays utilised. At the time of enrollment they told in half amt of membership we can avail 3 year membership service i/o 6 years with 6nights (Even in 3 years), but now denied to avail only for 3 nights i/o 6 nights. Not even bother to call back for customer resolution.

Request refund my hard earned money....
Complaint comments  Read comments Complaint category Travel & Vacations

Grand Tourio — membership cancellation

 rajni.rani01 on May 8, 2019
I have taken the membership on 24dec18. They have committed to me they ll provide me assistance as well they will give me the freebies within 20 days.
Almost after 3 months of waiting i didn't got any assistance from them. I have cancelled my membership on 25 march they said me i ll received the mail immediately and the amount with in 45 days.
No mail has been received, when i m trying to contact them on there landline no one is picking up.
It's a pathetic company not worth it at all and the attitude of there staff is also very lazy....
Complaint comments  Read comments Complaint category Credit Cards

Grand Tourio — termination of agreement

 Amey C on May 8, 2019
We had an agreement with grand tourio on 3rd may 2017 for 6 years. As conveyed by grand tourio to us, the company will provide us 2 free movie tickets till our agreement is valid.
But when i requested them to provide movie tickets, they replied me stating that agreement is over and hence they won't be able to provide the service to us.
I have sent them agreement copy and membership certificate, but they not even bother to reply. I also suggested them to refund my payment to terminate the contract, but still they are not replying.

I think they are just making people fool....
Complaint comments  Read comments Complaint category Entertainment and Recreation

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pathetic customer service - member since 2 years- need my money back
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