We were invited to one of the sales event organized by Grand Vivanta at Sheraton Hotel at Hyderabad on 25th June 2022. The sales team ( Manas ) kept on smothering us for 5 hours with different schemes and websites . At the end they asked us to buy their package(3L) for 15 yrs, The sales team ensured not to allow me or my wife to discuss before committing to the extent that they followed us to the washroom and after 5 hrs of grill we honestly didnt have the strength to think straight . However the list of promises made during the sales pitch are listed below
1.)Promises : Pay with your credit card so that we can provide you a No Cost EMI
Reality : There is No no cost EMI for a package of 3L i am ending up paying 3.6L
2.) Promises : You needn't read the contract this is a generic one we are offering you a different package and the contract will come in mail, but we will need your signature to process the request
Reality : There was No other contract, It was the final deal
3.)Promises: If you cancel the membership, there will be no deduction when i enquired about cancellation fee
Reality : There is a provision of 32% deduction in case you request cancellation
On 26th June 2022, We initiate the request for cancellation of the membership due to medical emergency. On the information the sales team asked us to wait till the processing is done so that we have an allocated relationship manager who can resolve it immediately as it was a request made the next day and nothing has been availed we were promised there will be no deduction in the amount
The game started from 27th June 2022 and is still on We are still waiting for the refund to be processed and it has been 3 months since we are waiting ... I have paid 3 EMIs on the credit card, called them everyday but to no avail .. The relationship manager ( 1st it was Neha, 2nd it was Aftab and Now its is Firdosh) doesnt pick up the call. There Head of Department (Mahendra) is the biggest cheat . Everyday I called and they kept on responding that the case is pending with some department and they are waiting a response, Then they requested me for the medical documents to proof the authenticity of the case, I have also provided them Medical documents on July 9th.
On sep 5th 2022 Mahendra called me and informed that the processing is done and they will have to cut an amount of 10% as processing charges and refund the rest by 25th Sept 2022. Frustated with all the chasing up I even agreed to the 10% deduction and asked them to credit the 90% amount . It has been Oct 5th and I havent received any credit till now .
Everytime I call them, they keep on intentionally procastinating the process . According to their contract ( Which we were tricked into Signing) they are suppose to complete the refund within 3 months of cancellation request and 3 Months is already up as on 25th Sept 2022.
I am still waiting on the refund and request any assistance in any form to an early closure of relationship with this menancing organization . I am currently facing sleep disorder and panic attacks due to this organization and would request anyone willing to take up a relationship with them to Kindly read the post
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Working in this company are non professional. They (Neha, Arun, Ritu, Aftab, Suraj, Abhijeet, Mukesh, Ananya, Sudhir, Megha, Mahender, Pankaj, etc) are big ### and cheaters.. such people must be punished in public.