Grand Vivanta Vacations Pvt. Ltd. — Fake Promises & Fake commitments

Address:	Grand Vivanta Vacations Pvt. Ltd. D-27, Level 3, Lajpat Nagar - 2 Central Market, New Delhi - 110024
Website:	grandvivanta.com

I got a call from Grand Vivanta Vacation Pvt Ltd to come to Hotel The Lalit Great Eastern Kolkata on 24-Sep-22. They offered us various packages in which we opted for 15 years membership at Rs 2.75, 000 for 36 months at no cost EMI paid via credit card The AMC fees is Rs 7999 that to will be waived if the stay is not more than 7 days in a year.
When I contacted bank on 11-Oct-22, the bank said that there is no request from the Merchant to convert this transaction to EMI.
When I contacted the Grand Vivanta Team, they said to convert directly the the EMI and they would reimburse the extra amount.
The extra amount for 3 years EMI conversion is more than Rs 80, 000 as the interest at bank is 19% + processing fees.
When I asked them that at the time of purchase it was committed that the amount would be converted to no cost EMI from their end .
They have not replied for this.

This company is a fraud. The cancellation charges of the package is 32% to 75%. They have trapped us saying that they are registered as a company in Ministry of Corporate affairs.

I want 100% refund of the membership amount if the amount is not converted to no cost EMI.