Great Eastern Appliances Complaints & Reviews

Dear sir/madam,

I purchased a bajaj flashy 1000w room heater on 20.12.19 from great eastern retail pvt ltd, branch dhakuria. On 23.12.19 morning suddenly we find that the machine stopped working. I immediately took the machine to the shop and was advised by the salesgirl (Present at that time) not to visit shop for such problems, instead call bajaj for servicing. I called bajaj and the person who visited said that the heater is not working and it will take 3 days for them to replace parts.

This is for your information that the heater was purchased for my ailing father who was release from hospital on 19.12.19 after treatment of 16 days. He was suffering from pneumonia and is very aged. He is feeling v cold and we are afraid that he might again catch cold in this weather.

I requested the shop to either replace the machine or give us a stopgap machine. But no help was provided from the shop.

I (Also the guys of bajaj who visited) really fail to understand how come a new machine becomes faulty in 3 days? Why no aftersales service is provided by this outlet of great eastern. I personally called up mr ranjit adhikary for any kind of help but neither he connected me to the manager of the store nor he agreed to call up bajaj so that the faulty part can be replaced at the earliest.

This kind o[censored]nprofessionalism is not expected from a retail like great eastern. I request the authority to at least speak to bajaj so that the faulty part can be replaced within 1 day.. I believe this kind if help can atleast be expected from your end.

Thanks & regards,
Madhumita hati
[protected]

Dear sir / madam,

I subhankar chakraborty a bonafied of customer of your concern. I purchased many items fro your organisation.
Recently i saw a advertisement in daily newspaper before diwali.
Then i go to west bengal chandangar showroom and purchased a havells puro plus water heater on 25/10/2019.
Invoice no: cng/sa1920/04381.
At that time of purchase they told me that i am eligible for a gift (As per given advertisement in news paper), but after several follow ups today they are told me that gift was not given to as there was a price discount.
For me its is very embarrassing to me and never expect it from a reputed concern like great eastern retail pvt. Ltd.
So, my earnest request to kindly look into the matter at the earliest.
Eagerly for your response in this regard.

Thanks & regards,

Subhankar chakraborty

[protected]

I have purchased one 437 ltr LG Refrigerator from your Garia Branch on 22/10/2019 ( Tax Invoice No.W1224/1920/14872 dated 24/10/2019).

LG offer during that time ( Diwali time) was 6 glass bowls (6 psc glass lock-in kit) with frost free refrigerators.
But, though the refrigerator is delivered, the free-gift from LG is not yet given to me. I have contacted your Garia branch number of times and also gone to the Garia branch; but I was turned down informing that the same is yet to come.

Pl take corrective action and arrange to deliver me the gift promised during the purchase.

Sisir Chakraborty
Phone No. [protected]

.. I purchased a gyser on 31st october. We were told that it will installed by today (2nd november). We also got a call for that we were assured today only it will be installed, but now it's over 6:30pm, no one came neither it's placed. I have called in the branch twice, they gave us another date. Now my question is, if we are assured of our appliances get installed within 48hrs. Then what for we will call the person for a number of times? What kinda service is this!! I don't feel to buy anything further from this company,,

We purchased a sound bar on finance for 28000 from great eastern kharagpur on 11th october 2019 and since then we are continuously asking the store to take back the product as it is not up to the mark as we herd in the store. Today is 1st november and they have visited my home thrice trying to convince me for the product. Even the technical man is agreeing to what am expecting and what the product is offering but the salesman is not even close to believing my words and is stubborn. Now it's been 20 days from finance and even after regular request they are not taking back the product. It's not our fault that it's 20 days late for return as even after reapeted call they are not gonna do anything. Please look into the matter asap.

I have purchase one samsung TV ..they charged 500 rs extra for installation charge ...but your instalation free ...it was charged from behala grt estrn...next time i will not purchase any prosuct frm that shop..
On 13th oct i have purchase one samsung led tv 24 inch ...at the time of showing product ur staff told 10500 tv prise ..we paid the same ...but late eveng hours ur one person came to install my TV and asked 500 rs for installation ...but i denied that staff called their head and forcefully understand me and take money frm me ...isnt make customer fool !!!

This is to inform you that i had purchased the mentioned product (Lg fht1006snw/6.0 kg front load wm) from great eastern howrah on 02.10.19 vied order receipt no - hwh/so1920/08234.

I was committed the product to be delivered by 05/10/19, but from 3rd oct 2019 when i was calling the respective sales person regarding delivery status they were not receiving my call after repeated calling i was informed it will be delivered by 5th oct 2019. On 9th oct 2019 i called the sales representative for delivery no one received my call again on 11th after repeated calling my call was not answered and finally the sales person informed me that he cannot give me any details about delivery. Today 12/10/2019 again my calls were not answered and after repeated calling i came to know that my delivery was not done as i did not answer the delivery boy's call also i am told to come to showroom and meet with manager to get my query resolved. I was surprised to know the reason as i did not get any call regarding delivery of the product and if required i can also produce my call details for the mentioned period which can clarify the details.

I am highly embarrassed and harassed by this kind of customer service by great eastern appliances, self has purchased many products from your concern but never faced this kind of issue. I am continuously misguided and getting harassed since i have purchased the product from your concern. Request you to kindly cancel my order and arrange to refund my money as soon as possible.

I will be highly obliged if you grant this request.

Thanks and regards,
Sujoy majumder.

We have purchased samsung refrigerator from 275lt from baguiati branch, kolkata, west bengal 700059. On 02 october 2019,
Order number = w1922/1920/08408
They told that by 02 oct evening upto 9 pm i will receive the product but till today the sales person only giving false deadline and not delivered the refrigerator and giving us that it is coming on the way this type of disgusting status.. We are chasing by baguiati branch phone no, staff mobile no but no response.. Staff name indrajit is a fraud. Kindly help us.. Such a bad service from here... I am chcking that other customer has also submitted this type of complain. I think this has became regular for your company. Please check it. Dont harrass

We have purchased lg refrigerator from r. O. 158, sarat bose road kolkata, west bengal 700020. On 23 september 2019,
Order number = dhk/so1920/03600
They told that by 24 september i will receive the product but till today the sales person only giving false deadline and not delivered the refrigerator and giving us that it is coming on the way this type of disgusting status.. We are chasing but no response.. Kindly help us.. Such a bad service from here.

Dear sir,
I am an staunch customer of your company and fully rely on your company. Every visit at your outlet has given me utmost satisfaction. Usually i purchase from your barasat centre. But recently i have had a bad experience. On 15th september 2019 i along with my wife went to purchase a micro oven from the barasat centre. We wanted to purchase lg product but sri baidyanath pramanik, the sales person, insisted to purchase samsung product. He convinced us that all the features which we wanted were available with it. Later when the person who visited our home for delivery of the product said the features which we wanted were not available with it. Later when my wife contacted the shop, she was advised that the product would be changed. My wife visited the shop next day. She was kept waiting for a long time. Sri pramanik who was at the shop but did not turn out. She wanted lg mc2886brum with floral design. But she had to settle with without floral design and that too with higher price than the market price. She was advised that the model she asked is not available.
I have two questions-why sri pramanik had given false representation when he didn't have
Full knowledge of the product. Second, can't the product with floral design be made available even after two or three days. The customer's choice and satisfaction must be given first priority and don't give misleading informations to customers.
Third, please provide the required model i. Emc2886brum as the ordered model has not yet been delivered. Next time before visiting great eastern we have to
Think twice.
Regards.
Amit kumar dutta

Dear sir,
I am an staunch customer of your company and fully rely on your company. Every visit at your outlet has given me utmost satisfaction. Usually i purchase from your barasat centre. But recently i have had a bad experience. On 15th september 2019 i along with my wife went to purchase a micro oven from the barasat centre. We wanted to purchase lg product but sri baidyanath pramanik, the sales person, insisted to purchase samsung product. He convinced us that all the features which we wanted were available with it. Later when the person who visited our home for delivery of the product said the features which we wanted were not available with it. Later when my wife contacted the shop, she was advised that the product would be changed. My wife visited the shop next day. She wanted lg mc2886brum with floral design. But she had to settle with without floral design and that too with higher price than the market price.
I have two questions-why sri pramanik had given false representation when he didn't have
Full knowledge of the product. Second, can't the product with floral design be made available even after two or three days. The customer's choice and satisfaction must be given first priority and don't give misleading informations to customers. Next time before visiting great eastern we have to
Think twice.
Regards.
Amit kumar dutta
#[protected]

I purchased an window ac of hitachi from great eastern alambagh, lucknow

The seller made two commitments to me
1.ac will be delivered tomorrow (9/9/19) free of cost.
2. Installation will chargeable by 499/- and ac will be installed on 10/9/19.
I paid delivery boy 50/- rs for delivery and installer is asking 550/- now and it is 01:10 pm now (10/9/19) and ac is still uninstalled.
Manager and sales person behaving rudely to pay the same 550/- and saying today is moharram, so you have to pay.

A senior sales man stating his name somnath das is very rude towards lady customer on 13/8/19 regarding a washing machine at habra branch pin 743263. He was unlike to show any kind of washing machine and saying that the goods are not available very rudely as we the customer s are begged over the counter and there is no manner of communicating with the lady customer very rude disgusting behavior towards lady customer.

I am a regular customer of great eastern. Last week i bought a refrigerator and a micro oven. We got the delivery after calling multiple times to the great eastern store. After delivering also they are not scheduling for demo of the product. I called multiple times but there were no proper response and their behaviour was totally rude. One of them was pradip mondal. Please look in to this matter urgently as it is not expected from “great eastern” brand. The store is located in bt road near baranagar police station.

Dear sir,
This complaint is regarding the discount offer that your local retailer promised to give in vernacular newspaper. But still after 7 months of purchase, they haven't provide us the amount. On contacting them, they just give assurance for reversing days.
Kindly look forward in this concern, as it is not good from business point of view that your dealers are publishing fake news-as they are not adhering it, in local newspaper and cheat people in a very abrupt manner.
Invoice number:-r222/1819/03238
Order no.:- r222/1819/03277

Dear team,
It is very sad to say that your bhubaneswar retail office has given fake promises to same day installation of led tv to my door step, after several call they are not attending my calls for installation of my tv which i have purchased today from great eastern retail pvt ltd, plot no-516/1696, bhubaneswar, khurdha, odisha, 751024, branch 22 & 22b, bapuji nagar, janpath, bhubaneswar.
Seller reprentative name sanjaya samantray
This person had given me several commitment before payment that they should install it by today evening but after several phone calls no reply had received from him even after he had not received the call also.
This is a very bad manner of service from your retailer and it may impact the business goals also.
So kindly take the matter seriously and give instructions to them not to do this in future otherwise we will have no faith on your service.
Order no-bbs/so1920/01572
Date-11.07.2019

Dear sir,

I have bought a split inverter ac of hitachi make from great eastern baguiati branch on 14.04.2019 and after working for 2 months problem started.
First i informed hitachi customer care and lodge a complaint and they depute some unskilled person who just cleaned the filter and left.
Second time u lodge a complaint to hitachi customer care on 9.07.2019 and they depute another team but could not resolved and told us they can't be able to rectify it.
We again lodge a complaint on 11.07.2019 but till now no one came. This is a harrasment to us as we have purchased the ac unit from your company so i beg to you to look into the matter seriously. Moreover after purchasing a costly item of rs. 40, 500 and it worked only for 2 month it is surprisingly shocking that hitachi like company is solding defective product and also not giving service to the ac fault.
Again i request you to look into the matter and take remedial step.

Thanking you,
Regards

Surajit basu roy
(Reg. Mobile no.-[protected])

Dear sir / madam
I placed an order no. Slt /so1920/02238 dated 29/0619 for samsung rt 34r5538du /321 ltr. Payment was made by cheque on that day vide no. 856343. That was encashed on 03/07.
After several rounds of enquiries from my end, sales dealer mrs r khatun (Mob. [protected]) told that the refrigerator would be delivered on 06/07/19 after 14:30 hours.
At 18:14 hours i received a call from [protected]. The person told me that the refrigerator would be delivered on 07/07 between 20:30-21:00 hours. He further added that i should purchase a trolley, accessories worth rs. 1500/- which might be offered to me at a price of rs. 1200+ i categorically told him that it was not told at the time of purchase or before that when i visited the shop and i was not interested.
I waited but in vain. Refrigerator did not arrive.
Neither that person nor mrs khatun had the courtesy to intimate the customer about their inability to deliver the refrigerator on 06/07.
From morning 09;00 hours i tried to contact mrs. Ruksana or the person on [protected].
Around 13:15 hours i could contact mrs. Ruksana on her mobile. She told that she did not notice the address and their vehicles did not ply along that route. I was utterly surprised to listen it.
Then another person told that it would take a few more days for the refrigerator to be delivered (When their vehicle comes from warehouse).
It is needless to mention that i am being harassed.
The reason is obvious. My address is given below. Please ensure that the refrigerator is delivered by 10/07 after intimating me.
It will not be out of place to mention here that khosla electronics offered me a trolley without any price. When i purchased an air-conditioner (Carrie) a gift (An induction heater) was given by m/s great eastern.
I tis simply shocking this time.
Hope that you will take necessary action so that the image, good will that m/s great eastern have, do not get further tarnished and i am not compelled to give vent to my grievances in social media.
Thank you.
Regards,

Ps. Bhattacharjee

Address:
Block i flat 1e, sunny valley
Uttar purba fartabad, kolkata 700084

(Diagonally opposite to pepsi factory)

Dear sir/madam, i purchased an dikin ac and a haier washing machine from your aliganj store, that near address is orchid pathak, c-212, kursi road, vikas nagar, sector n, aliganj lucknow.

I purchased this product from last saturday 29-jun-19.
First your sales representative "name brijesh, mobile no - [protected]" promise to me the product will deliver and install by tomorrow, but after many phone calls i received these product on day after tomorrow.

After receiving these product i checked washing machine and i found it faulty and same day i called brijesh to change this product,
But he told me first haier er is visit on your home and check the same.

I received these product on 1st of july, and same day i called brijesh for all this. And he says, after er visit, i will change this product.

From that day i wail for haier er.

Can u please provide the time lines for the same otherwise i will check for any other way to change this product.

Karunesh kumar
[protected]

My email to chandannagar branch on today refers. My certificate not yet received which was purchased on 26 jan 19. Also unperlamentary words used by the insurance representative during discussion. Also wrong information given by the bajaj finance representative during purchased. Not only given a wrong message to the customer on great eastern reputation but also given a bad reputation of other financer. Thanx. Waiting for your reply.