Great Eastern Appliances — Daikin AC under warranty and not getting service

Address:	Khordha, Odisha, 751017
Website:	NA

Dear support,

I had procured daikin split ac from your bhubaneswar outlet (Great eastern, 22 and 22b, bapuji nagar, bhubaneswar, odisa-751009) on dated 15-october-2016. Since it was first installed it has never been used at all. Now when we start using this summer we don't see that ac is cooling at all. I have already launched a compliant in daikin customer care on dated 22-may-2017 and having complaint ticket reference# 831583. You can also search in daikin customer database using my mobile number as [protected]/[protected].

Probably today it will be 5th or 6th call with daikin customer care as on today dated 30-may-2017. Every time i call to daikin customer care and

Getting response from customer care representative as they will look into it and they will call me back but so far they did not even called me back

. Even i had asked the customer care representative to give your manager/service delivery person's contact email_id/mobile# but nobody is giving it to me so far. As of now they ac is still not repaired.

I have also personally visited great eastern shop (From where i had procured the ac) on dated 27th regarding this ac issue. Spoken to daikin sales person mr. Sarbeswar mohanty (Mobile-[protected]) and he told he has escalated the same willl concerned team and get this resolved quickly.

As per my experience in whole transnational touch point with daikin/great eastern was gone very bad, it was totally frustrating, wasting of time and money lead to dissatisfaction.

I am going to file a consumer court case since this under warranty and i am not getting server from either of the vendor

Regards
Dambaru
Mobile-[protected]