Great Eastern Appliances — damaged and used cooler was sent to me

Address:

Hooghly, West Bengal, 722132

I raman kumar purchased a brand new crompton ozone 54 model cooler from your uttarpara branch yesterday night by paying a handsome amount of rs 8000. When i started unboxing the product, surprisingly i found a sticker pasted on the top of the cooler mentioning some agent's name who attended some fault regarding body damage complaint against the same product in the month of march. I was shocked to see that i was given a used product and after looking minutely i found one side of the body part to be damaged. When i tried contacting your shop there was no response.
I want my product to be replaced immediately or else i want my money back. Otherwise i will be forced to register a case against this incident in consumer court or in pmo grievance portal.