Great Eastern Appliances — Faulty invoice raised by your 433, garia main road, kolkata - 84 branch resulting cash punishment of rs.7642.00 apart from harassment.

Address:	700084
Website:	consumer complaint

I am aditi sen staying at 39 pranabananda road, flat c-1, garia, kolkata-700084. I bught a samsung fridge bearing model code rt2734snbsj/tl from your 433, garia main road branch under tax credit memo no. 12/1213/06981 dated; 24/07.2012.
The compressor problem started in the month of may 2017 and while raising complaint to samsung customer care, it has been found that the item description given in the invoice is wrong and due to that we will not eligible to get the replacement although the equipment is still under guarantee period.
When contacted your garia branch, they could only corrrect the invoice by hand written no of the model and an illegible stapm; which was not acceptable to sumsung service. They wanted a printed corrected invoice, which you could not provide.
As a result, in this peak summer, we had no option than paying for the new compressor through the samsung service center on 27/05/17.
Without any fault of mine, i have been penalized in all the ways and therefore would like to know that why you have not done the desired /required correction from your end when the entire fault was from your side.
Either you reimburse the the amount what has been charged to me on your fault otherwise i will be left with no other option than going to higher authority for judgement.
Please revert with your comments within seven days and oblige. I shall not wait for indefinite period or keep on following it up as i do not have such spare time.

Looking for your immediate response.
Regards

Ms aditi sen
Dt. 29.05.2017.