Great Eastern Appliances — Hitachi 518HEEA 1.5 ton Inverter AC

Address:

Great Eastern retail pvt. Ltd. Orchid Pathak C-212 Kursi Road, Vikas Nagar Sector N, Aliganj, Lucknow PIN: 226024

Dear Sir/Madam,
I purchased a HITACHI 518HEEA/1.5 ton inverter split AC on 29/07/21 which was delivered on 30/07/2021. The technicians visited on 31/07/21 to install the AC. However, it was found that the indoor system was damaged. Consequently, it was exchanged and another indoor system was delivered on 02/08/21. The technicians again visited on 05/08/21 for installation when he informed me that the outdoor system was faulty.
The new outdoor system was delivered on 06/08/21 and installation of the AC was also made on the same day. Although fully installed, the AC still didn't work and we were informed that some important part was supposedly not working.
It is very disheartening that even after choosing a brand as renowned and trusted as Hitachi, I've had to be so troubled. The conundrum that has been caused is much to my amazement and I am considerably disappointed with the services. Therefore, I request that either the entire unit is replaced with a new and tested one or an arrangement for a complete refund is made.

Dr. N K Verma