Great Eastern Appliances — Product not delivered after 7 days

I have purchased a Godrej 1.5 ton AC from Great Eastern Dalhousie branch on[protected]. The sales person told me the item will be delivered by 3 days. But on the 4th day morning he called me and said it will take another 3 days. Waiting for another 3 days he is not assuring about the delivery of the product.
I am completely clueless where to lodge a complain.
I have reached their customer support but they are saying that I need to talk to only the sales person regarding the delivery of the product.
My order no is DLH/SO2021/18602
Please look into it urgently and provide me some information about the delivery.
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    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
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