Great Eastern Appliances — refrigerator not delivered inspite of delivery person's call confirmation

I have purchased haier refrigerator (Order no. Kkg/so2021/01158) on 12.07.2020, today (14.07.20) i received a call from [protected] on 10:45 am for location confirmation for the delivery of the refrigerator. I waited till 4 pm and tried to contact the delivery person but he was not picking up my calls. Then i contacted mr. Sahadeb saha ([protected]) of kankurgachi store and communicated the whole incident via whatsapp. After half an hour he informed me that the delivery person has delivered the item at the showroom and they cannot arrange delivery of the item today. They will deliver it tomorrow.

I want to know if the item was supposed to be deliver at kankurgachi showroom then why did the delivery person called me up and confirmed the delivery location. We have an exchangeable refrigerator at my place and the refrigerator is in use, after getting delivery person's call we have to evacuate the fridge and plan accordingly.in present scenario i requested the showroom to deliver the fridge today as the showroom is not so far from my location. The installation call has already been registered for today, but the showroom denied. Refrigerator being an essential item this is really a big issue fr us.

This kind of service is not expended from such branded dealers. Please take prompt action to resolve the issue.

Any help from your end would be highly appreciated.