Great Eastern Appliances — Taking more down payment on finances

Address:

A-22 Great Eastern Appliances indra nagar lucknow

My Name is Ashutosh Awasthi and I bought a Daikin AC in Great eastern A-22 indra nagar branch in lucknow and they took more down payment from me it's something around ₹5, 500 and when I complain about this they said that they would refund my money in maximum a week but now it's been around 2 months and when ever I try to call the company they abuse me and say that meet us in the showroom. The showroom is around 3 km away from home and I am working man but still I went in their company's showroom they abuse me and didn't listen to me. I plead that take action against them as soon as possible or I will launch a legal FIR for fraud and mental torture against the CEO Abhishek Mishra and Great Eastern appliances.