Great Eastern Trading Complaints & Reviews

In reference of my two times intimation before( dated-17 th april, 2020 and 6 th may, 2020), i further want to bring your attention that - i have purchased a lg double door refrigerator from your company on dated 28.02.2020 and it was delivered on dated 7.03.2020.no persor was communicate from your side and from 23 st march, 2020 lockdown was started so then no service was expect from your side. as there was an emergency, we unpack it on dated 14 th april, 2020 and found a dent on the wall of refrigerator with defective door of it. after complaining a number of times to your company and a representative of grate eastern company of kanchrapara branch name "mr. raj kumar gond" and lg too in the month of april( mention at the onset of intimation), no needful reply was from your side and a representative of lg company also inform us that thy would not received any intimation from great easern company as it is the prime responsibity of great eastern to save their customer interest which hurt and humiliate a customer's interest and your i responsibility. after a further intimation to lg, they reply us that they would not replace their lg refrigerator as the great eastern company would not take any step on behalf of customer interest. now what is your reply about my question--1.am i pay the price to great eastern company to purchase a dent lg product?2.is the name " great eastern company" a company who mislead the customer and gives false- faith of service to the customer through their representative like the people mr. raj kumar gond 3.is the name " great eastern company" a brand name of fraud to the customer. 4.people those who come to the great eastern always should be prepare to be victimise and desatisfectuon. need reply otherwise will bound to go to a legitimate process through consumer court for justice .

Have purchased a tv lg 43lk5260 led from baruipur great eastern trading co. West bengal on 9th june 2020. I wanted to delivery from uluberia branch as my permanent address is near uluberia because my parents stays in bagnan near uluberia. Due to this pandemic covid19 lg agent told that the installation would be late so i have gone bagnan and tried myself to install the tv because in the pandemic situation tv is the only source of entertainment for my old parents. While i was opening the package, i found that the tv was not rapped and remote was missing, the pouch that contained tv remote and tv manuals were opened and also the back side of the tv was too dusty. It looked like i have purchased 2nd hand tv not a new one. I called the baruipur branch and the lg agent who had sold me the tv completely denied that missing remote is not possible, lastly they agreed that the remote might be missing and they told me to talk to the uluberia branch manager.
Today i talked with manager of greater eastern trading co o[censored]luberia, the manager was very rude and he told me that i am fraud and my family members are also fraud. I myself had stolen of thrown or hided the tv remote and was telling a lie after hiding the remote. They told that i cannot afford a new remote. I got the delivery of tv on 15th june, the lg agent denied to come home and installed the tv due to covid19, my parents are alone in home as i stay in kolkata so they couldn't installed after the delivery. I reached there on 24th june and tried to installed it myself. The uluberia manager told that why i had installed it. I have stolen the remote myself. He told me why had the package been open without any lg representative and actually lg agent told me in this pandemic situation the installation will be late so that i myself opened the package. The manager totally denied the dusty conditions of tv and missing remote.

After buying this product should i keep it as a mile stone??? No one not taking any action on behalf of lg electronics and great eastern trading co, uluberia branch... Really its a harassing matter for me. I want to replace the tv as it one kind of defective as it didn't contain it's original remote. Please take action asap.

Thanks & regards
Kausik
Kausikkumar. [protected]@gmail.com

I have purchased a tv lg 43lk5260 led from baruipur great eastern trading co. West bengal on 9th june 2020. I wanted to delivery from uluberia branch as my permanent address is near uluberia because my parents stays in bagnan near uluberia. Due to this pandemic covid19 lg agent told that the installation would be late so i have gone bagnan and tried myself to install the tv because in the pandemic situation tv is the only source of entertainment for my old parents. While i was opening the package, i found that the tv was not rapped and remote was missing, the pouch that contained tv remote and tv manuals were opened and also the back side of the tv was too dusty. It looked like i have purchased 2nd hand tv not a new one. I called the baruipur branch and the lg agent who had sold me the tv completely denied that missing remote is not possible, lastly they agreed that the remote might be missing and they told me to talk to the uluberia branch manager.
Today i talked with manager of greater eastern trading co o[censored]luberia, the manager was very rude and he told me that i am fraud and my family members are also fraud. I myself had stolen of thrown or hided the tv remote and was telling a lie after hiding the remote. They told that i cannot afford a new remote. I got the delivery of tv on 15th june, the lg agent denied to come home and installed the tv due to covid19, my parents are alone in home as i stay in kolkata so they couldn't installed after the delivery. I reached there on 24th june and tried to installed it myself. The uluberia manager told that why i had installed it. I have stolen the remote myself. He told me why had the package been open without any lg representative and actually lg agent told me in this pandemic situation the installation will be late so that i myself opened the package. The manager totally denied the dusty conditions of tv and missing remote.

After buying this product should i keep it as a mile stone??? No one not taking any action on behalf of lg electronics and great eastern trading co, uluberia branch... Really its a harassing matter for me. I want to replace the tv as it one kind of defective as it didn't contain it's original remote. Please take action asap.

Thanks & regards
Kausik

Great eastern told me the ac is new (2020) model, but deliver me old model.
Ac feature are not same which was told me during sale

I purchased a whirlpool refrigerator on june'19 from dalhousie branch. This is a defective fridge from beginning. I called up whirlpool customer care several time. The technician came and fixed this issue for certain time. After 1 or 2 months same issue found. I faced same problem again and again, time and again. I faced this 6 times in a year, if the warranty period is over then am i spending all my money on the fridge?
First you delivered dispute item and then customer spend all his/her money throughout the year?
If you guys don't exchange my fridge during my warranty period then i will launch a complaint in consumer affairs department against your company

I had purchased a voltas beko 7 kg top load automatic washing machine on 19.05.2020. It was delivered on 28.05.2020 and a technician visited on 01.06.2020 to install the machine. But it could not be done as the technician admitted that there is a fault in the machine. Till then i had been running from pillar to post to get the defective machine replaced but till now no positive steps has been taken by the company to replace the machine. The machine was purchased from gorabazar dumdum branch. The name of the sales person is ms. Monalisa bhattacharya, the service-in-charge is ms. Kalyani ganguly & store manager is mr. Sekhar barua. All these persons were repeatedly informed about replacing the faulty machine but all my efforts has failed. I am attaching a copy of the invoice. Please do the needful immediately so that the name of great eastern trading co. Is not further tarnished.

My tv warranty period is 3 years now one years and 6 months gone when we are starting tv its showing black.We are complain in yours eltech app its not getting registered

Purchased from piyali paul (Sinthimore outlet). Piyali pushed me to buy this product with her verbal assurance & i bought.
Presently machine brokendown and they claimed they will not provide any service because plastic item not covered. Also not for internal damage.

Piyali, who actually don't know the product & warranty details but still selling.

This is to intimate that we have purchased one lg refrigerator in the month of october from great eastern trading co baguiati store. We asked there for the exchange offer with our old refrigerator. A salesman named rupam chakraborty told us that they will arrange an exchange offer with lg and a cash voucher of rs 6000 will be credited in paytm and our old refrigerator wiil be replaced by lg.
Days, weeks and month went by we did not...

29 october i booked a dikin split ac from bagnan great eastern trading. They told me that it will delivered with in 4days. But still now they didn't delivered ac. I call severel time to manager avijit but still he not received my phone. I called at castomar care no they can not give any information about my ac. Always telling lie we asked mr avijit. So i request you take necessary action and give punishment for misbehaving with castomar. Solve my problem.

That i have made payment to great eastern chinsurah near khadinamore for purchase of whirlpool 215 im powercool prm 5s saphire hibiscus on 28/12/2019 and that i was assured that we will get delivery of the product on 29/12/2019 sunday but we have not yet received the delivery till now 31/12/2019 by 3:09 p. M now and the sales showroom dealing official is just giving fake promises from 29/12/2019 onwards.
Please resolve my problem so that i may get my delivery at the earliest failing which i will be forced to move to consumer forum for non delivery of the product i'm addition to the mental harrasement faced by me and my family.

Regards,
Sunny shaw
Mobile-[protected]

Dear team,

I have purchased on sumsung washing machine dated on 27/10/19 fron your naihati branch, west bengal but from the last there days i have heen misguided by the branch people about the delivery. Today i have call the person who assisted us mr. Bapi das, as per his commitment today suppose to delivered but no positive active from store.

Is it a business level communication with customer or a local type of shop???

Dear team,

I have been purchased a whirlpool washing machine from your Jaipur store tonk road on[protected].

By the salesman of your store Mr. Anandi lal provide me wrong details about cash back and Emi option even i asked 2 times about hdfc cash back which is 15% but dyned.
He push me for payment done one shote by the icici bank card with 10% cash back.

But when my friend purchase same...

On 28.09.2019, i paid entire amount for purchase of a whirlpoon refrigerator from your howrah sibpur kazipara showroom in the name of my wife sm. Shiuly mukherjee (Msn code 841b) ref no.2640. A person in the name of md. Afaque (Affu) was the person who negotiated with us. Although i promised to get the freeze delivered positively on 29.09.2019, it was not delivered. The person has been avoiding receiving my phone calls since then.
Please arrange to deliver the refrigerator immediately. Please note this type of salesmen are only dis-reputing the company.

Tanay mukherjee
33/8/8, kasi nath chatterjee lane, sibpur howrah 711102

Dear sir
I bought a microwave oven ifb 30frc from great eastern nagerbazar branch on 08/09/2019 which was supposed to be delivered free of cost. But delivery boy (Phone no [protected]) refused to leave my home premises without collecting "bakshish" of rs 100/-. Bakshish is supposed to be given out of will and not forcefully. So i want strict action to be taken against him for such extortion act.
Avisek rakshit
Order no w2022/1920/05864
Mob [protected]

Dear sir,

I dhan singh rathore have purchased 2 panasonic's split ac 18 xs /vkyf 5s inverter ac. I have made the payment on[protected] but every time i call your store at vaishali nagar jaipur they are saying that stock is not available with us we will update you. It has been 10 days but i did not get any proper response from the store and delivery of my purchase is still pending. They are asking for the change of product which i will not do. Do look into the issue at the earliest and get my order delivered at the earliest.

Regards
Dhan singh rathore
Ph :[protected], [protected]

Dear sir/madam

I purchased a lg ref from baruipur great eastern trading company. Sales manager mr. Sumanta. I placed an order against invoice no - w2724/1819/01055 dated-04/05/2018 for model-c292ssou 260ltr. After few days ref not cooling properly. The service manager visit again and again but problem not solved. Again service manager visit agenest call no-rnp[protected] and change the compressor and say that problem solved permanently. But after 1day problem not solved. He (Mr. Manas bhurishrestha) told me that ref never services. So he contact higher authority for change the product, but till now no improvement.
It's my very bad experience from baruipur great eastern trading company and lg service center.

Please if possible please change my ref as soon as possible.

Thanking you
Amirul midday

Not at all to their commitment of delivering the item on time. Moreover rude while talking to the customer especially after selling the product. Customer is the king of they dont understand this would create lots of problems for your company. The name of the executive is vipin kumar and his number is [protected] at your jaipur tonk road branch. It's very disappointing.

I selected a lg 235 refrigerator in ge baguiati branch. After confirming they have the item in stock and can make delivery within 2 days, i booked the item and made full payment on 28th.
30th june: after they missed the scheduled delivery i visited the branch. I was told there were some issues. They told me now the challan is ready and will get delivery on next day.
1st july: still there's no delivery. I visit the store again and told that the item has arrived in store and is already out for delivery and should reach my residence within a few hours.
2nd july: still no signs of delivery. I again visit the store and now told that it's not yet despatched from godown, but the challan is ready (So status goes back to where it was 2 days earlier).

What i fail to understand, if they can't deliver why do they take orders and payment from customer. On top of that why do they pass false information to the customer.
Service is pathetic, i'll now have to cancel the order.

Yesterday we purchased a 1.5tonne lg split ac which dealer promised to deliver and install the AC today.As we were in urgent need so we believed the sales person (goutam, behala)and did the documentation and payment.From morning they said that it will be delivered but at 4pm we are told the dealer has no vehicle to transport the machine.This is a big dealer in kolkata but this excuse is not granted.Even we purchased from Khosla before we have a good experience, this our great mistake to choose great eastern...worst dealer...I shall recommend all the viewers and friends not to purchase any goods because they make false promises to meet their target and poor infrastructurep