Great Eastern Trading Complaints & Reviews

Dear team,

I have purchased on sumsung washing machine dated on 27/10/19 fron your naihati branch, west bengal but from the last there days i have heen misguided by the branch people about the delivery. Today i have call the person who assisted us mr. Bapi das, as per his commitment today suppose to delivered but no positive active from store.

Is it a business level communication with customer or a local type of shop???

On 28.09.2019, i paid entire amount for purchase of a whirlpoon refrigerator from your howrah sibpur kazipara showroom in the name of my wife sm. Shiuly mukherjee (Msn code 841b) ref no.2640. A person in the name of md. Afaque (Affu) was the person who negotiated with us. Although i promised to get the freeze delivered positively on 29.09.2019, it was not delivered. The person has been avoiding receiving my phone calls since then.
Please arrange to deliver the refrigerator immediately. Please note this type of salesmen are only dis-reputing the company.

Tanay mukherjee
33/8/8, kasi nath chatterjee lane, sibpur howrah 711102

Dear sir
I bought a microwave oven ifb 30frc from great eastern nagerbazar branch on 08/09/2019 which was supposed to be delivered free of cost. But delivery boy (Phone no [protected]) refused to leave my home premises without collecting "bakshish" of rs 100/-. Bakshish is supposed to be given out of will and not forcefully. So i want strict action to be taken against him for such extortion act.
Avisek rakshit
Order no w2022/1920/05864
Mob [protected]

Dear sir,

I dhan singh rathore have purchased 2 panasonic's split ac 18 xs /vkyf 5s inverter ac. I have made the payment on[protected] but every time i call your store at vaishali nagar jaipur they are saying that stock is not available with us we will update you. It has been 10 days but i did not get any proper response from the store and delivery of my purchase is still pending. They are asking for the change of product which i will not do. Do look into the issue at the earliest and get my order delivered at the earliest.

Regards
Dhan singh rathore
Ph :[protected], [protected]

Dear sir/madam

I purchased a lg ref from baruipur great eastern trading company. Sales manager mr. Sumanta. I placed an order against invoice no - w2724/1819/01055 dated-04/05/2018 for model-c292ssou 260ltr. After few days ref not cooling properly. The service manager visit again and again but problem not solved. Again service manager visit agenest call no-rnp[protected] and change the compressor and say that problem solved permanently. But after 1day problem not solved. He (Mr. Manas bhurishrestha) told me that ref never services. So he contact higher authority for change the product, but till now no improvement.
It's my very bad experience from baruipur great eastern trading company and lg service center.

Please if possible please change my ref as soon as possible.

Thanking you
Amirul midday

Not at all to their commitment of delivering the item on time. Moreover rude while talking to the customer especially after selling the product. Customer is the king of they dont understand this would create lots of problems for your company. The name of the executive is vipin kumar and his number is [protected] at your jaipur tonk road branch. It's very disappointing.

I selected a lg 235 refrigerator in ge baguiati branch. After confirming they have the item in stock and can make delivery within 2 days, i booked the item and made full payment on 28th.
30th june: after they missed the scheduled delivery i visited the branch. I was told there were some issues. They told me now the challan is ready and will get delivery on next day.
1st july: still there's no delivery. I visit the store again and told that the item has arrived in store and is already out for delivery and should reach my residence within a few hours.
2nd july: still no signs of delivery. I again visit the store and now told that it's not yet despatched from godown, but the challan is ready (So status goes back to where it was 2 days earlier).

What i fail to understand, if they can't deliver why do they take orders and payment from customer. On top of that why do they pass false information to the customer.
Service is pathetic, i'll now have to cancel the order.

Yesterday we purchased a 1.5tonne lg split ac which dealer promised to deliver and install the AC today.As we were in urgent need so we believed the sales person (goutam, behala)and did the documentation and payment.From morning they said that it will be delivered but at 4pm we are told the dealer has no vehicle to transport the machine.This is a big dealer in kolkata but this excuse is not granted.Even we purchased from Khosla before we have a good experience, this our great mistake to choose great eastern...worst dealer...I shall recommend all the viewers and friends not to purchase any goods because they make false promises to meet their target and poor infrastructurep

I purchased lg. 1 ton duel inverter Ac 1 week before from your Sodhpur branch .At the time of installation installing personal says it's defective.
Brunch customer attendent confirm replacement of product.But till date they are just delaying . Is your survice so poor after sending defective product no harassment of customer done. Please pace up it I paid fully but no benefits yet.Really unfortunat.Solve the matter by tomorrow .

I purchased a LG DUAL INVERTER AC from your BOLPUR outlet on 10th May 2019. After two days of purchase the was not worked. I complained to LG as well as your showroom. Technical person has came three times to check. On 24th May they charged gas as per their opinion fittings problems was occoured. The AC is running condition. Bt Cooling is very slowly by using HC bottom only. After 5 hour room is adequate cool. I further complain to your show room manger. I think it is technically problem. So replace the AC as early as possible before taking any unwanted steps.

I have booked one ac - carrier 12k durafresh neo 1ton 3star, on 12th may 2019.
By several times follow up with customer executive, anita dutta, who promised to deliver it with 5-7 days, now missed 3 days (21nd, 23rd and 26th may).
Today she said it will be delivered on 28th.
I'm very annoyed with such type of irresponsibility.
Please look after this matter and deliverd that item as soon as possible.
Regards,
Subhojyoti daniary
Mob-[protected]

Very bad experience after i purchase a carrier inverter ac on 10.05.2019. First it was delivered by great eastern trading company after 6 days in gruelling heat of summer in bengal and installation taking a long span of 10 days more but not yet been done. The item is dumped in my room but of no use. I am calling carrier service and great eastern trading company chinsurah khadina more but all give false promises or excuses... It have a bitter experience... No idea what to do next and also suggest others not to go for carrier as service not assured at all and not to purchase anything from from this rubbish shop

From sanjoy

I had purchase one 1.5 ton inverter ac (Samsung) from your dankuni dankuni branch vide order no w2222/1920/02412 dated[protected]. They had confirmed that it will delivered within 5 days as my location also in dankuni. (Near dankuni municipality). But still now as on date i have not received any ac. Multiple time i have call the sales person as well visit the branch for my delivery update. But no one have given me the proper confirmation about delivery. Not only that the particluar sales person asking me to follow up on daily basis. Is ithe way your team works? I am quite shocked regarding services you provide to me. What will i do? Will i cancel the order?

Worst service received from great eastern balurghat branch. Sales boy was subhajit pramanik. Disputed product sold on 11th may but after 10days problem not solved.65 years old customer continuously harassed by their behavior. Nobody entertains customers problem. Store manager not received calls and continuously telling he is in vacation. Want to refund and get the money back.

Hi,

We purchased the air cooler on last saturday., it was said that the product will be delivered within next three days but it is still noy delivered.

Please look into the matter, we want to cancel the order please provide us the steps.

While paying, no discount was given as it was a trustworthy company but at the time of deivery there is no consistency with the tag line. Very disappointing.

Whenever we called the agent he said that 99% it will be delivered today.

I have also added tge picture of the bill for your refernece.

Thank you,
Saikat mitra

I have purchased a Sumsung double door fridge on 09.05.2019. Order no W1422/1920/02603. dealing employee name Somenath phone no [protected] said fridge will delivered with in 5 to 7 day. Till date i have not received my product. I have called him more than 20 times but most of time his phone called switched off. Yesterday I called him he said your product will delivered tomorrow as he said earlier. As usual today his phone is switched off and I cant contact. Next 3 days i will be out of town due to casting of vote and could not be able to receive the same.
Please take immediate action so that i can get my delivery by today(16.05.2017).

We have booked an air conditioner from your sodepur brunch on 07/05/2019, mrs anjana chatterjee deals with us for that product and she assured us the delivery will be done between 4 days. Now when my mom called her for the status she behave so much roughly with my mom using the sentence"ata toh hater moya noy j chailei peye jaben", we are a regular customer of your organisation and we have bought few product from there. If this behaviour will continue with the customer then i have lot of option to buy my product from somewhere else. I don't really want to punish someone for her behaviour but i need to do this just because it will not happen in future with us or with someone else.

Ref :
My recent purchase on[protected] at 07:32:37 pm
&
My order no. W1222/1920/02557

The shop has received full amount of rs. 15, 800/- in cash on the date of purchase, yet, not been delivering the product till date[protected], even though the lady (Ms. Rupa dutta) assured the delivery maximum within 7 days. She has been continuously stretching the date of delivery with blatant and ridiculous lies. We are frustrated and launching an official complain in the consumer forum for justice.
Please help us.
Santanu ghosh

My name is debasish kirtania.
Order date :[protected]
Order no : w4222/1920/00842
Model : godrej rd edgepro 205 tdi 5.2
Pearl black ref

They are not delivering according to the time given to them and when i want to know why they are late, they are delaying me in this way, and the isd mr. Raja ghosh and the manager here have used me very bad to talk to them.

When i told the isd mr. Raja ghosh that i had taken a lot of things from the gate east of your gate, butt did not get so much trouble in my delivery. He told me that if you do not have anything, you will be given delivery and delivery, it must be a it seems that the use of customs should not be used.

(আমি যখন আইএসডি মিস্টার রাজা ঘোষ কে বলি যে আমি এর আগেও আপনাদের গেট great eastern থেকে অনেক কিছু জিনিস নিয়েছি বাট আমার ডেলিভারিতে এত প্রবলেম হয়নি তার উত্তরে উনি আমাকে বলেন যে জিনিস না থাকলে আপনাকে কি মাথায় করে নিয়ে এসে ডেলিভারি দেওয়া হবে তো এটা নিশ্চয়ই কোন একজনের কাস্টোমারের প্রতি ব্যবহার হওয়া উচিত নয় এটাই বলে মনে হয়)

I hv purchsed one lg ac from garia great eastern. The techinican after a lot of follow up came for installation and asking for illegal money. For something which a customer have no clue. Like bucket setting charges screw charges. Upon asking sales girl rinka chandra and her manager refused to help and continously argued with customer. It was really pathertic experience. Customers pls avoid buyinh any product from great easter. Their brhavior attitude in wrong